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Job description

LOCATION: Sheffield

POSITION: SUPERVISOR

REPORTS TO: GENERAL MANAGER

VISION OF THE ROLE:

To support the General Manager with overall responsibility for the delivery and development of all aspects of the Adventure Leisure location and to ensure that customer expectations are consistently met or exceeded.

To maximise revenue through the upselling of retail products and food & beverage offering.

To nurture, develop and retain the Adventure Leisure team members.

To safeguard the long-term success of the Adventure Leisure division for its stakeholders, the Supervisor will display determination and focus in guiding all the elements of Adventure Leisure to the highest level ensuring that Sheffield is recognised as the premier family-centric leisure destination of the surrounding area.

MEASUREMENT OF SUCCESS:

The Supervisor will be measured against key criteria:

Operating profit (derived from income, retail and F&S sales)

Annual measurement of staff engagement

Customer loyalty measured by Net Promoter Score (NPS)

Audits

General / Assistant General Manager reviews, operational feedback, and personal objectives

KEY RESPONSIBILITIES:

Strategic

· Influence and positively manage the development of organizational culture putting the team and their continued development / challenge at the forefront.

· Keep abreast of changes in the hospitality/leisure market in which the location operates and use this knowledge to identify opportunities for all areas.

Operations

· Maintain positive and effective relationships with customers and team members through an active presence in the front areas.

· Ability to open and close the location without supervision, completing all mandatory and required checklists, reporting issues/concerns/hazards where necessary to ensure zero defects and maximum operational ability.

· Continually review and develop standard operating procedures to enhance customer satisfaction whilst maximising revenue and profitability.

· Contribute to achieving a minimum of 90% in all venue audits.

· Support management with the care and maintenance of all assets, inventory, and resources of the location.

· Assist the management in implementing Health and Safety procedures that comply with up-to-date legislation, ensure they are clearly communicated, effectively monitored, and regularly reviewed.

· Prepare for, attend, and contribute to departmental and organisational meetings as required.

· Deputise for the General / Assistant General Manager as required.

People

· People Management – ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and performance managing under or poor performers.

· Regular, relevant and timely communication across the teams to ensure full understanding and transparency of company objectives and performance.

· Take an active role in the recruitment and consistent induction of all staff members, taking overall responsibility for their welfare and their development.

· Ensure recruitment is completed ethically and legally. Job descriptions, expectations and goals are described at length. Comprehensive note taking at interview stage to reflect the candidate response. Compliance with Right to Live & Work laws and references sought and confirmed.

· Ensure direct reports receive a (minimum) monthly 121, regular completion of their Timeline and Employee Feedback Forms are completed as required.

· Ensure direct reports receive performance support utilising the structure and process provided by the company.

· Ensure personal and team compliance within the BGL Academy is 100% at all times.

· Maintain a strong network with fellow Adventure Leisure Supervisors to support robust collaboration.

Financial

· Support management to achieve revenue and contribution targets and identified KPI’s for each aspect of the operation.

· Implement and monitor all financial controls.

· Complete month end procedures for retail in line with BGL company stock taking procedures.

· Adhere and monitor compliance of purchasing policies and procedures.

· Ensure all BGL procedures and policies are adhered to.

Marketing

• Ensure the location section of the BGLwebsite is maintained and up to date.

Customer Experience

• Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times
• Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife
• Support each other in everything we do, recognised, and develop each individuals potential
• Take complete ownership of their own actions and have pride in what they do
• Deliver to our customer’s consistent high levels of service, quality, and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources

COMPETENCIES:

Area of competency

Required Level

Working Knowledge of Sales & Marketing

Moderate

Results Driven (can do attitude)

Extremely high

Teamwork

Extremely high

Problem Solving and Decision Making (pragmatic)

Extremely high

Communication Skills

Extremely high

Managing Change

High

Planning & Organising

Extremely high

Continuous Improvement

High

Innovation & Creativity

Moderate

Leadership

High

Analytical and Numerical Skills

Moderate

People Management

High

Coaching & Development

High

Business Knowledge

Moderate

Strategic Planning

Moderate

5. ROLE SPECIFIC REQUIREMENTS

· Good Time management, organisation, and prioritisation skills

• Excellent Communication Skills
• Good Presentation Skills
• Strong Leadership

Job Type: Part-time
Part-time hours: 24 per week

Salary: Up to £11.22 per hour

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• SHEFFIELD: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Sheff Supervisor
Expected start date: 20/03/2023