Shift Manager - McDonalds Stafford, England
Job description
Kirk, our Site Director at Stafford Motorway Services, is looking for a new Shift Manager to join his McDonalds team.
At Roadchef we pride ourselves in developing our teams and we are proud holders of the Gold Investors in People award.
Are you looking for a fun and flexible role within a fast paced environment?
Being a Shift Manager means you are the face of our McDonald’s unit and will be responsible for delivering excellent customer service at all times. We will provide you with excellent on-job training and support to carry out the role effectively. Training will include how to deliver excellent customer service, the highest standard of food, how to achieve operational brand standards, leading your team while supporting the Management team and all elements of health and food safety procedures.
You will be paid £12.10 per hour and you will be employed on a full time basis.
Experience:
- Creating a welcoming environment.
- Confidence in dealing with customer queries effectively and professionally.
- Some supervisory experience
- Leading a team
Once trained your responsibilities as a Shift Manager will include:
- Managing shifts to consistently deliver the highest standards of quality, service and cleanliness.
- Take accountability of business results, KPI’s and promotions.
- Attend and participate in weekly managers’ meetings.
- Complete, verify and monitor food safety procedures during the shift.
- Maintain stock levels, ensure accurate orders are placed, in addition to the quality and condition of products.
- Managed completion of planned maintenance and cleaning tasks.
- Encourage customer feedback, and respond to customer complaints confidently and follow the customer recovery process.
- Create a positive, dynamic and energised working environment.
- Manage rota’s, and ensure labour controls are in place.
- Ensure the best service is delivered to our customers every time.
You will also receive:
- An employee discount card giving you discount at all Roadchef sites
- Benefits and discounts on many high street and online stores via our Hapi app
- Early access to earned wages if and when needed
- A cash reward for every successful friend you refer
- Free parking so no nasty charges
- £1.00 meals while on duty
- Great development opportunities - 65% of our current Managers joined us as Team Members!
So who are we?
Roadchef is the third largest Motorway Service Area provider in the UK (with 30 locations nationwide) and are the proud holders of Investors in People Gold and Best Companies accreditations. Our aim is to "De-stress" and "Delight" Britain's road users and make Britain's roads a safer and happier place by elevating the mood of every road user.
Job Types: Part-time, Permanent
Salary: £12.10 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- Day shift
Work Location: In person
