shift manager London, England
Job description
What’s the purpose of role:
To be an active team member, ensuring that all work is complete according to daily work schedule within the Tray Assembly department in the DLC, and that all information received is communicated to the right people in a timely manner and all compliance standards met. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.
Who you’ll deal with:
Internal: Shift Managers, Employees, Internal Departments, Business Units, Central Services Team at Manchester, Customer Service team, Support Functions, Operations Manager/ General Manager
External: Airlines, DfT, auditors, contractors, EHO
What you’ll be doing:
To ensure work is completed according to daily work schedule and all costs are within agreed targets- Ensuring the work schedule is maintained by shift taking effective corrective action as required highlighting on-going issues to the appropriate Shift Manager.
- Managing the roster effectively on a shift basis to ensure the schedule is maintained remaining mindful of costs
- Ensuring team members carry out duties in line with work schedule
- Ensuring any material or product costs are minimised
- To ensure that resources are used efficiently and affectively
- Manage and monitor wastage
- Ensure deadlines and schedules are met
- Ensure standards of external and internal customer service are met.
- Dealing with all issues or customer requests in a timely manner, highlighting matters which cannot be resolved to the relevant manager
- Proactive communication with internal and external customers, line manager and customer service team regarding operational issues
- Adhering to all Legislation, Company Policy and Customer Requirements and ensuring Team members follow agreed procedures
- Carrying out Daily Compliance checks and issues communicated appropriately
- Ensuring Housekeeping Activities are Undertaken by Team Members
- Checking all relevant compliance documentation and reporting any defects/ concerns to the line manager
- Carrying out monitoring and highlight issues accordingly
- Ensuring Following of Safe Working Practices Are Maintained at all times
- Being Familiar with All Fire Procedures within unit as instructed through fire training
- Adhering to security regulation and ensuring security Instructions and procedures are followed
- Ensuring Food and personal Hygiene Procedures are always followed
- Maintaining and Improving upon Housekeeping standards
- Carryout duties of Fire Warden
- Managing team members daily allocating tasks fairly
- Maintaining and improving upon a positive, safe, and productive working environment
- Ensure team members follow agreed processes and procedures
- Monitor team productivity rates and provide remedial actions where required
- Ensuring effective handover with colleagues to ensure issues are dealt with effectively
- Ensure training needs are identified and highlighted to the relevant Shift Manager.
- Taking Initial Appropriate Action in the Event of Non-Conformance and Communicating Issues and Concerns to The Shift manager
- Carrying out Daily/ Weekly Team Briefings ensuring issues raised are communicated to your manager
- Providing leadership, coaching, and training to team members
- First level of performance management of team members
This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.
What you’ll have:
- Computer literate – Microsoft Outlook, Word and Excel
- Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
- Evidence of target improvement in previous roles
- Good verbal and written communication skills Experience of a fast moving and changing shop floor environment such as manufacturing, logistics, or FMCG
- Evidence of problem solving in previous roles.
- An understanding of cost and control management
- Must be able to lead and manage a team
- Ability to plan, organise and delegate
- Attention to detail and accuracy
- Communication Skills – must be able to communicate at all levels
- An understanding of health and safety regulations in relation to operations
- An understanding of Food Hygiene in relation to operations
- Understanding of Operational Management Systems
- Must be methodical, and logical in their approach to work
