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shift manager Denver, CO

City and County of Denver

Full Time Denver, CO 27.360096153846154 - 19.970192307692308 USD HOURLY Today

Job description

About Our Job

Denver Arts & Venues is committed to equity, diversity and inclusion in all our programs, initiatives and decision-making processes. To address historic inequities and systemic racism, the City’s Equity Platform is focused on BIPOC (Black, Indigenous and People of Color) and other historically marginalized communities, including people with disabilities and LGBTQ+. Ensuring meaningful representation from historically untapped and under resourced communities is essential to these practices.

So that all may thrive, Denver Arts & Venues enriches and advances Denver’s quality of life and economic vitality through premier public venues, arts, cultural and entertainment opportunities. DAV is also responsible for operating some of the region’s most renowned facilities including Red Rocks Park and Amphitheatre, the Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum and McNichols Civic Center Building. Arts & Venues also oversees numerous cultural investments and grant programs such as Denver’s Public Art Program, McNichols Cultural Partner Program, Music Advancement Fund, P.S. You Are Here, SCFD Tier III granting process, and other entertainment and cultural events such as the Five Points Jazz Festival, Urban Arts Fund, and implementation of Denver’s Cultural Plan.

Denver Arts & Venues is seeking a Manager on Duty/House Manager. In this role, you'll work with and meet exciting people who share your passion for live theater, while also taking a leadership role in ensuring a successful event. Denver is a top tier city for arts and culture and its residents share great pride in the creative spirit that is alive in the Mile High City. Nowhere is this more evident than at the Denver Performing Arts Complex, a 12-acre campus of theaters and public spaces in the heart of downtown. Its home to four esteemed performing arts institutions – Colorado Ballet, Colorado Symphony, Denver Center for the Performing Arts and Opera Colorado – and plays a welcoming host to many national acts and local groups, festivals, conferences, public events and more. The Front of House team is an integral part of every performance. You’ll lead our team so that they can make our audiences feel at home and ensure everything runs smoothly from lights up to curtains down.

As a Manager on Duty at the Arts Complex, you can expect to:

Participate in the development, review and training of standard operating procedures and maintain a thorough understanding and working knowledge of all relevant event and facilities SOPs
Act as incident commander for emergency situations until the appropriate first responder takes control of situation
Play an active role in the development and implementation of training (ex. Emergency procedures, crowd management, accessibility, etc.) for current and new supervisors and ushers
Develop and maintain strong working relationships with key stakeholder groups (ex. Contract staff, resident partners, Arts & Venues Executive and Management teams, Denver Police and Fire, etc.)
Assist with theatre event management, as the onsite liaison between venue, clients and vendors
Support daily event & theater operations as required, while assisting with on-going projects and programs
Thinks independently and critically. Makes competent and timely decisions in the best interest of all concerned while addressing Arts Complex policies and procedures
Safety & Security: Be knowledgeable of and enforce safety and security polices as outlined in standard operating procedures and as directed by the Patron Services Manager
Ensure event readiness of Arts Complex

As a House Manager at Arts Complex, you can expect to:

Plans, assigns, trains, and directs the work of the Ushers and Floor Supervisors
Assists with patron issue resolution and identifies areas of improvement or exceptional quality of work in Ushers and Floor Supervisors
Develops and publishes pre/post event documents and reports
Documents schedule issues such as cancellations, late arrivals, no shows, and ensures proper coverage for an event
Ensures adherence with event requests and application of venue practices and policies in coordination with the Patron Services Manager
Creates formal training content and facilitates new employee training
Coordinates pre-shift meeting with lower level Floor Supervisors and Ushers before an event
Completes employee/patron incidents reports and communicates these issues to Patron Service Manager
Ensures venue readiness
Develops or modifies work plans, methods and procedures; determines work priorities and develops work schedules to provide adequate staff coverage. Provides work instruction and assists employees with difficult and/or unusual assignments. Assigns and distributes work, reviews work for accuracy and completeness and returns assignments with recommendations for proper completion
Performs other related duties as assigned or requested

Please Note:

Work Hours fluctuate based on event schedule, but most shifts are during nights and weekends. Summer is typically the slow season and winter is typically the busy season
This position is On-Call, meaning you will work as needed. On-call positions are not eligible for City benefits
To remain in active on-call status, MOD/House Managers must be available to work 80% of each month's events.

About You

Our ideal candidates will some if not all of the following:

Five years of experience leading the work of employees assisting patrons at entertainment events with seating arrangements and collecting admission tickets
Must be willing to work nights, weekends, and holidays
Must be proficient in the use of computers (Word, Excel, and email)
Must provide and wear black dress slacks, and socks, black shined shoes, tuxedo shirt, black vest, and a bow tie, and black jacket while working as House Manager. Manager on Duty attire is business casual
Must be available to work a minimum 80% or each month's events to remain in active on-call status
Must be able to maintain composure under stress and remain calm during emergency situations
Must have a proven track record of leading and managing teams and providing excellent customer service
Must have regular access to email, as this will be the regular method of communication for scheduling

We recognize your time is valuable, so please do not apply unless you meet the following required minimum qualifications:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience Requirement: Five (5) years of experience leading the work of employees assisting patrons at entertainment events and leading teams
Education/Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirement

About Everything Else

Job Profile

RG3338 Manager on Duty-House Manager

To view the full job profile including position specifications, physical demands, and probationary period, click

here

Position Type

Oncall

Position Salary Range

$19.97 - $27.36

Starting Pay

The set hourly wage is $23 an hour.

Agency

Arts & Venues Denver

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click

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