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As a Shared Technical Systems Specialist the individual, working with the Data Services Team Manager will be expected to be a shared resource to the wider team. Proactively taking responsibility for supporting other members of the team on technical deliveries, including, but not limited to the below key deliverables. Likewise the individual may be required to be a system administrator as well as provide additional sys admin support when individuals are on leave. This role will need to take ownership and responsibility for a variety of deliverables both internally and client facing.

KEY DELIVERABLES INCLUDING BUT NOT LIMITED TO:

Produce and analyse documentation
Support and manage testing
SQL – report building
SSRS – report building / amendments to reports
General dashboards (including PowerBI, Tableau etc)
Data admin / entry (often bulk and under time pressure)
System administration (multiple systems)
May require working after hours / weekend working
Disaster recovery testing support
Training of users (various systems)
Data transformation and integration projects (internal and external). Including DS lead for weekly data extract meetings.
Client projects

Other responsibilities

Proactively staying up to date with release notes, take ownership for testing during upgrades and ensuring the data services team are fully skilled in its operation.
Ensure all changes to data are properly supported by appropriate authorisations, that originators are notified promptly when changes are completed for sign-off, and that other teams responsible for processes impacted by changes are notified appropriately
Run routine business operation tasks including scheduled reporting, charge raising, adoption of interest, and regular system integrity checks
Schedule, produce and collate centralised documentation such as demands/invoices, VAT receipts, and various reports and distribute it in a timely manner to the correct recipients
May be required to act as assistant administrator in additional systems in all matters relating to the set-up and configuration of systems, liaise with IT to ensure issues with systems are fully documented, reported and resolved, acting as necessary as contact for IT and systems’ suppliers in the resolution of any technical issues
Design, develop and run standard and ad-hoc reports in line with client needs and assist users in automating their reporting requirements
Provide training and ad-hoc expert advice, guidance and support to all users of the property management systems to ensure correct operation of system functions and appropriate application of systems to business processes
Maintain the chart of accounts and all standard look-up codes as directed by the Data Services Team Manager to ensure consistent analysis and reporting of data
Maintain records and access rights for approved users, ensuring authorised joiners and leavers are added and removed in a timely manner and that appropriate segregation of duties is maintained in line with BNPPRE or client processes.
Ensure that the security and integrity of systems and data is preserved
Participate in the testing of regular system updates from software suppliers and assist in the identification, selection and implementation of new systems and major upgrades
Maintain process and procedure documentation in line with improvements in systems and business processes and ensure changes are communicated to all users.
User support in client specific data systems, processes etc.
When required – the management of individuals in relation to system management / data entry / project work.
Taking minutes, chasing / closing down actions and providing manager with weekly progress updates

Financials

Analyse and provide resource plans for project work / report against agreed deliverables / track time spent across the team for project work as required.

Clients and Business Development

May lead client relationships in relation to project deliverables / training

People

Work as a shared resource within a team (may manage or lead initiatives).
May manage individuals.

Systems and Process

MS office (advanced)
Property management and accounting packages for managing agents (Horizon, Tramps, Yardi, MRI etc)
Reporting software (Tableau / PowerBi / as required)
Experience in a data entry or systems administration role within a busy office environment

PERSON SPECIFICATION

Tenacity
Planning and organising
Commercially astute
Delivers innovative solutions
Sound decision maker
Creative thinker
Pursues excellence
Motivated and driven
Future orientated
Proactive
Responsiveness to colleagues
Responsiveness to clients
Responsiveness to markets and opportunities

ESSENTIAL QUALIFICATIONS

Essential experience

Intermediate SQL
Advanced Excel
Ideally SSRS knowledge
Ability to work under pressure and problem solve when faced with new problems
Ability to flex based on project and BAU needs
Able to work on own initiative and manage time effectively
Highly numerate and accurate with strong attention to detail and excellent verbal and written skills
Experience of managing and running property management systems (system administration)
Ability to analyse and produce documentation (training and scope material)
Ability to test and provide clear feedback
Aptitude to understand business processes and procedures and assimilate new systems skills
Able to interpret and investigate problems, apply common sense to the identification of solutions, and report clearly to senior management, IT and systems suppliers
Committed to the provision of excellent customer service and to meeting deadlines

WE ARE PROUD TO OFFER AWARD-WINNING BENEFITS TO SUPPORT AND REWARD OUR EMPLOYEES:

Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.