Find More Than 10K+
United Kingdom Jobs

Job description

This role requires an enthusiastic, motivated individual with excellent communication skills to join our dedicated administrative team to support the administrative functions of the Sexual Health Service including genitourinary medicine, contraceptive services, Chlamydia Screening Programme, HIV services and the Torbay Pregnancy Advisory Service (ToPAS) across all sites including Castle Circus Health Centre and any peripheral clinics within the Torbay and Teignbridge area.

Primarily the role entails: -

• covering the appointments phone line within the service;
• booking appointments;
• greeting patients face to face;
• inputting data into the sexual health electronic patient record system (LILIE), as well as the hospital systems (PAS, Galaxy and CRIS)

The Sexual Health team are a small multi-disciplinary team based at Castle Circus Health Centre. Our aim is to provide sexual health services that support healthy relationships and sexual well-being in Torbay and South Devon in a caring and non-judgemental way.

Communication and working relationships

• To be able to deal with potentially distressed patients with empathy and tact both on the telephone and in person regarding matters of a sensitive nature

Planning and organisation

• To cover the phone lines and make appointments, ensuring patients are seen at the appropriate time, in the correct clinics and are booked in accordance with local and national sexual health booking guidelines

Analytical and judgement

• To ensure compliance to sexual health quality indicators including waiting times and follow the escalation policy in the event of any likely exceptions or breaches.

Responsibility and accountability

• To ensure all local standard operating procedures are followed appropriately

Responsibility for patients and client care

• To receive patients in a friendly, non-judgemental and tactful manner
• To show empathy when dealing with matters of a sensitive nature.