Product Delivery Executive Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else
An exciting opportunity has arisen to join the Product Delivery team within British Airways’ Global Revenue function. The team is responsible for improving the revenue quality received through indirect channels. Alongside this, the team is tasked with coordinating the relationship with a third-party service provider that support key activities in the department. To be successful in the role, the candidate will be comfortable with data and reporting to further optimise British Airways’ selling systems and processes. The ideal candidate will be a self-starter willing to bring forward new ideas, working with multiple collaborators in the delivery.
To succeed in this role, you’ll need to be an active problem solver, passionate about technology, willing to sharing your expertise to support the business, and always on the look out to challenge the status quo to deliver change and innovation.
About the role
- Design and deliver technical solutions to enable successful implementation of commercial and operational initiatives.
- Lead and collaborate with cross functional groups comprising of customers, subject matter experts, and service providers in order to develop creative solutions to business challenges.
- Proactively identify harmful booking practises and work with other commercial areas utilising BA’s selling systems to minimise adverse revenue leakage.
- Influence the design of new products and processes by working with industry bodies to ensure developments meet BA’s requirements.
- Strong understanding of quality control concepts and measurement methodologies.
- Proactively find opportunities for the exploitation of selling system capabilities to improve the benefit to BA of existing and emerging technologies.
About you
- Sound understanding of product management processes.
- Sound understanding of airline commercial processes, airline products, and airline products distribution.
- Good understanding of programme and project management, including Agile methodologies and working with software engineering teams.
- Strong analytical skills and making fact-based decisions.
- Strong interpersonal skills and the ability to lead and influence partners at all levels and drive results in a fast-paced environment.
- Experience in a Commercial Pricing, Availability and Price Distribution, Revenue Management, Reservations, or ticketing role desirable.
- Understanding of at least one higher level programming language desirable e.g., SQL
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities
