Servicing Agent - Customer Services Remote
Kensington Mortgages
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we¿re the UK¿s leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we¿ve always used our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, it¿s an approach that can make a real difference to people who want to own a property.
It¿s what we call the Kensington Difference.
Your Role
Overall purpose of the role is to deal with and respond to all internal and external information / change requests for customers. Generating responses which may be of a complex nature or with regard to a wide range of topics in an accurate and timely manner in adherence with policy, procedure and regulation.
The Customer Services team interacts with our customers by telephone to provide them with information to address any inquiries they have about their mortgage or loan. In addition, they deal with and help resolve customer complaints. These customers can comprise of the mortgage or loan account holder(s) or their third party representative(s). The inquiries cover a variety of subject matters that arise from the time the account begins until it closes.
Your Accountabilities
- Plan and prioritise allocated workloads against agreed standards.
- Take ownership for investigating and responding to internal and external requests accurately and efficiently.
- Ensure all work completed is done so in accordance with applicable regulation, procedure and policy whilst utilising judgement to resolve issues.
- Consider risk when completing daily activities.
- Identify process improvements and efficiencies.
- Carry out any reasonable task or duty as requested.
Your Experience, Knowledge, Skills
- Able to embrace change whilst adopting a positive attitude.
- Experience of working in a target driven environment centred on customer delivery.
- Understanding of Microsoft office applications.
- Able to interpret and respond clearly and effectively to verbal requests over the phone or in writing.
- Understanding numerous / complex administration processes and policies.
- Experience of working in a customer facing / engagement environment.
Your Opportunity
Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available so we try and support everyone however we can.
We also recognise the fact that people seek work - life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood and valued. We offer flexible working practises allowing colleagues to split their work between office and home, as well as offering home based roles.
Currently we offer 25 days holiday (you can buy/sell up to 10 days on top of that), attractive pension scheme, life assurance and income protection as our core benefits but there is a whole list of other ones you can choose from through the flexible scheme to suit your individual needs.
***This role will begin on 27th March, so you must be available for this and the following few weeks***
10-Mar-2023
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Vacancy Description :
Servicing Agent - Customer Services
013382
