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Introduction
IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities
IBM's strategy is anchored on hybrid cloud and AI, enabling our clients to transform their IT and business services. ServiceNow is integral and a key part of that strategy, providing the critical integration layer, helping our Clients optimise their IT and business workflows and managing their legacy and cloud services.
IBM is one of the largest ServiceNow Global Elite Partners. We are targeting exponential growth with specific strategic partners creating bilateral returns that materially matter and elevate IBM as the relationship of choice for valued client outcomes.
We are seeking a Senior ServiceNow Consultant and Delviery SME to join a fast-growing team of ServiceNow professionals working with our clients across industries, to advise and build solutions to critical business problems.
In this role, you will:

• Working closely with client and IBM projects teams to review and advice on the client’s ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions and build new methods and tools to be used across all our projects
• Recognise and influence opportunities for ServiceNow platform enhancement and/or growth to drive further client value and IBM revenue growth from existing clients
• Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture
• Link with other IBM Servicelines, Practices and Alliance teams to ensure ServiceNow solutions integrate with other IBM offerings and services
• Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
• Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models
• Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation
• Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, SPM Pro, Security Operations, IRM, FSM Pro and CSM Pro
• Lead & investigate complex technical issues and review code as required
• Support the resolution project challenges on constraints including, risks, time, resources and scope
• Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
• Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
• Provide expert guidance for best practices related to ServiceNow

Required Technical and Professional Expertise
Experience as a ServiceNow Solution Consultant/Technical Architect and with implementing SAAS or MSP ServiceNow instances.

• Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, SPM Pro, Security Operations, IRM, FSM Pro and CSM Pro.
• Strong experience in integrating ServiceNow to several other applications using SOAP/REST.
• Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Preferred Tech and Prof Experience
• Strong understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies.
• Experience with enterprise level tool migrations
• Experience in software engineering and design architecture
• Excellent Communication skills – ability to communicate at an executive level

Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/IRM/SIR/PPM/Cloud Management


Preferred Technical and Professional Expertise
'• Strong Agile/DevOps delivery experience

• Should have good knowledge of network/infrastructure/database/asset setup for an organization to be able to assist client using ServiceNow ITOM/ITAM
• Current understanding of best practices regarding system security measures
• Ambitious individual who can work under their own direction towards agreed targets/goals
• Ability to handle change and be open to it along with good time management and an ability to work under deadline pressure
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Preferably ITIL v4 certified

ServiceNow Service Provider Implementer (CIS-SP)
ServiceNow Service Portal Fundamentals
ServiceNow Knowledge Management Fundamental
ServiceNow CMDB Fundamentals

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.