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ServiceNow Administrator

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.

Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 20nn and beyond, we are currently seeking a ServiceNow Administrator to join HSBC Technology.

Role and Responsibilities

• Possess advanced knowledge of the core ServiceNow Platform
• Is a key member of ServiceNow project teams to achieve roadmap goals
• Is aware of projects in progress, in pipeline and the team members involved.

Day to day support to the stability of the platform

Support version upgrades

Monitor and maintain overall health / performance of the Production instance

Know the organizations ServiceNow roadmap

Oversees instance security – Access Control , Delegated development

Incident management – Timely Resolution or transfer Incidents

Release Management – Promotion of the code to Production

Root cause analysis – Resolve assigned Problem task

Do minor enhancements such as form or workflow editing

• Experience in application development or support working on ServiceNow Systems Administrator
• Must have good exposure to Agile Scrum practices and methodology, Solid knowledge of ITIL and IT support processes in general
• ServiceNow certification (CSA, CIS)
• Strong Core Java development experience
• Knowledge of Service management techniques including incident, problem, change, release management
• Demonstrated experience designing and developing process-based solutions
• Demonstrated experience documenting user case processes and ServiceNow workflows
• Ability to transform Business Requirement into Business Process,
• End to End experience of ServiceNow -based application design and implementation
• Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration
• Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills
• Knowledge of ServiceNow version upgrade, at least executed two version upgrades.

• Knowledge of mid-servers, CMDB, discovery would be desirable.
• Proven analytical and problem-solving skills
• Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
• Proven ability to work across geographies and time zones with a variety of teams.
• Experience of working in a high-pressure environment, handling critical systems incidents or problems, and dealing with global stakeholders across multiple functions.
• Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.
• Ability to motivate & influence people to meet desired project deliverables.
• Strong multi-tasking, multi-roles & time management skills.

Come Power a Business that Defines How to Power the World

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.