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Job Description:

Service Transition Manager LSRC

What We Do? https://securecommunications.airbus.com/en/news/managing-the-land-systems-reference-centre-successful-delivery-supporting-our-mod-and-defence-clients-1

Location: Site Based Mon-Fri - Blandford Camp, Dorset (Relocation package for Renting/Buying Offered)

Security Clearance: Must have been a UK resident for a minimum of 5 years to gain the correct level of UK SC Security Clearance to undertake the role

What’s In It For You?

• Financial Reward: Competitive salary, annual profit share, pension enhancements up to 8%, shopping discounts, car leasing scheme and much more

• Work / Life Balance: 37 hour week and Mon - Fri, option to buy holiday

• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), cycle-to-work scheme, discounted family health and dental insurance, lunchtime yoga / meditation (Site Dependant)

• Family and Caregiving: Enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

Secure Communications is part of Airbus Defence and Space; Europe’s leading defence company. We are a world leader in military satellite communication services, providing solutions that benefit from the company’s 40+ years of experience delivering and maintaining communication services for military and defence users.

We are looking for a Service Transition Manager to join our Airbus Service Delivery team who are focussed on the successful delivery of all contracted change tasks within the MOD Defence Digital LSRC facility at Blandford Camp.

Reporting directly to the HO Service Delivery you will be accountable for the effective and efficient delivery of change tasks within the agreed time, cost and performance parameters, in order to meet the needs of the end users, the MOD Project Team and internal users where appropriate.

You will support the LSRC Development Manager in analysing service request requirements, shaping and defining implementation schedules whilst capturing both internal and external resource inputs for inclusion within costed solutions.

How you will Contribute

• From customer order placement, you will be accountable for managing the contracted implementation schedule activities delivered under matrix team management arrangements, within the agreed time, cost and performance parameters.

• Working within an ISO 9001/2015 Quality Management System environment, responsible for managing the successful transition of change into both the Service Operations function and the wider LSRC department functions where required. This will involve hosting internal readiness and acceptance reviews as part of the transition into the Service Delivery environment.

• You will provide input to pre-transition planning, including requirement reviews and work package creation, document creation, Implementation Plans, and Request for Quotation (RFQs) for suppliers.

• You will provide an effective interface between Procurement, Finance, vendors, delivery partners and LSRC management functions to ensure information is passed effectively, escalating to Management as necessary.

• Completing post-implementation activities, such as gathering evidence for customer signoff, overseeing the Asset and Configuration Management activities under Change for hardware and software deliverables and also consolidating any Continual Service Improvement data.

About you

• Proven Service Management Experience, preferably covering Network technology within the Defence or security sectors

• Certification in ITIL service operations and a recognised Project Management discipline

• Knowledge of how to deliver operational services to KPIs and SLAs.

• Able to develop and implement service transition standard procedures and artefacts across the team

How can we support you

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.

Please let us know if you need us to make any reasonable adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS Defence and Space Limited

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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