service technician Tallahassee, FL
Job description
Department
Information Technology Services (ITS)
Learn about our departments: Information Technology Services (ITS) Northwest Regional Data Center (NWRDC) Florida Virtual Campus (FLVC)
Responsibilities
Provides quality, effective, reliable, and responsive ITS service support to FSU Students, Faculty and Staff regarding their computing needs.Preforms routine tasks in high level and secure systems. Configures, maintains, troubleshoots, or modifies computer, software, hardware, multimedia equipment, and related devices. Initiates routine diagnostics to determine cause of equipment or software failure and follows standard procedures for problem resolution. Installs and customizes application software.
Performs other duties as assigned. A State vehicle, golf cart, or utility vehicle will be used to reach site premises. A valid driver's license will be needed in order to operate a vehicle.
Qualifications
High school diploma or equivalency and two years of experience or an equivalent combination of post high school education and experience.
Customer Service experience
Managing directory services
Position requires a Class E Driver's License.
Experience with Microsoft Windows and MacOS.
Experience with Microsoft Office 365 installation and troubleshooting
Experience with Email Client configuration i.e., Outlook, Thunderbird, Macintosh Mail.app etc.
Basic network configuration and troubleshooting skills required.
Experience with computer operations, functions, and related peripherals
Experience with documenting processes (new and existing).
Experience prioritizing, organizing and perform multiple work assignments simultaneously.
Experience working successfully in a team-oriented environment.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of managers and subject matter experts.
Preferred Qualifications
Basic Scripting experience
Multi factor authentication service support and configuration.
VoIP endpoint configuration and support.
Virtual environment support and configuration.
Helpful
Who is an ideal candidate for this position?
A driven and engaged FSU student who wants to improve upon their technical knowledge while gaining support experience as well.
What is a typical day in this position?
Assisting with the ATS case load (specially tier 1/lower tier 2), working on documentation alongside the team lead, providing remote and hands-on support when necessary.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an OPS/temporary job.
Based on the duties, this position may require completion of a criminal history background check.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.
