Service Support Officer Remote
Job description
Permanent
Full Time, flexible (34.5 hours per week)
Homebased (UK wide)
£23,500 - £26,500
Do you have the skills to deliver excellent customer service? Would you like to contribute to the efficiency and effectiveness of Macmillan’s services? If this sounds intriguing, we have a great role for you!
We are striving to do everything we can to ensure that our workforce is representative of the people we support, and those who support us. We advocate for being an inclusive organisation, where everyone can feel that they belong and where there are no barriers to success.
About the role
Our team of Service Support Officers provide integral assistance which underpins Macmillan’s Services and ensures that all functions can deliver to the highest standards. We work with a range of audiences, providing high-quality customer service resolving enquiries in an accurate, timely and compliant way to guide Macmillan Professionals, volunteers and people living with cancer.
This is an exciting and varied role, you’ll work collaboratively with colleagues across a variety of workstreams including finance, volunteering, and the coordination of course maintenance provision ensuring the efficient and effective delivery within agreed timeframes. You’ll deliver high quality support to both internal and external customers, mainly by Email and Microsoft Teams.
Your duties will range from accurately maintaining customer databases (CRM), creating payment schedules, supporting customers with finance queries, and coordinating the end-to-end journey for our volunteering and telephone buddying service schemes. There is also a structured training plan, as well as on-going coaching and support from the wider team.
About you
- You enjoy problem solving and are solutions focused, whilst remaining a team player and communicating to achieve the best results
- You can work collaboratively and establish positive working relationships with internal and external customers
- You have experience of working within an administrative, customer service or financial setting (desirable)
- You have good IT skills and proficiency with standard MS Office packages
- You align with our values, and are passionate about the meaning of our service
About us
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.
We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another ethnic minority background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy, along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
So we can support you to be your best during the application or interview process, please contact Macmillan People Services Team on [email protected] for advice and recruitment adjustments.
For further queries about this opportunity, please contact [email protected]
In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
