Service Support Manager

Service Support Manager Ellesmere, England

360 Resourcing Solutions
Full Time Ellesmere, England 40000 GBP ANNUAL Today
Job description

Service Support Manager

Ellesmere based

Salary: £40,000 with car allowance of £650 per month

37 hours Monday to Friday

25 days holiday plus bank holidays

Access to flexible benefits & discounts

Employee Assistance Programme

4 x life assurance

Salary sacrifice contribution pension scheme

Main Responsibilities

  • Support all Service Sales and P&L for the Customer Service functions together with other colleagues
  • Provide short and long term forecast for P&L’s you are responsible for
  • Provide monthly reports for the Service function to the management team
  • Support sales development towards setting targets including parts, contracts and maintenance
  • Cooperate with central services where applicable
  • Assess and adjust profitability of maintenance contracts and continually improve
  • Develop a standard way of working for more efficiency
  • Drive abilities for innovative business solutions, targeting the life cycle of the customer
  • Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs together with key stakeholders
  • Provide support to Technical Support Manager and functions
  • Actively participate in the budget and strategic planning of the business unit
  • Actively participate in the transformation from product- to service culture
  • Develop and optimise service operations on both field and workshop to ensure the lead time, local parts supply chain, quality and efficiency
  • Measure, communicate and improve key performance indicators, support continuous improvement and best practice, share activities at and across Market Areas
  • Ensure implementation and continuous improvement of Services Management System
  • Manage and motivate teams as driven by business needs
  • Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
  • Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as require.

Service Support Manager
360 Resourcing Solutions

talos360.co.uk
Warrington, United Kingdom
Janette Martin
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
HR Consulting
2009
Related Jobs

All Related Listed jobs

Customer Assistant
Marks & Spencer London, England 22575 - 25305 GBP ANNUAL Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on

Retail Assistant (Opticians)
Boots Hereford Today

You are able to build rapport with customers, welcoming them into our store with a big smile. Building great rapport with customers by listening and

Packing Operative
The Skinny Bakery Limited London, England 10.13 GBP HOURLY Today

Food Safety level 2 training. Packing mailorder and trade orders from a pack sheet. Processing orders using shipping software.

Packer
Jark Worcester Malvern Today

Temporary work covering holidays needed for AM and Night shift for my Client in Hanley Swan, Malvern. (WR8)Ideally need to drive due to location. Light Warehouse packing duties.2 x AM shift Monday...

Digital Marketing Executive
Darlings of Chelsea Hertford, England 27000 - 31000 GBP ANNUAL Today

Being a good communicator is essential within our fast-paced working. Work closely with Head of Digital Mrketing to help manage and optimise our Paid media (PPC