Service Support Engineer - Desktop Douglas, Scotland
Job description
About the role and our team
Join the Government Technology Services as a Service Support Engineer – Desktop!
Within this role, you’ll assist and resolve IT related problems, both Software and Hardware, including a wide range of operating systems, desktop and mobile device based. A large percentage of your time will be office based and responding to support tickets raised by Isle of Man Government staff as well as dealing with third party suppliers to conclude and resolve IT problems.
You’ll regularly attend different sites to work with senior members of government, so excellent communication skills are required with a good understanding of IT systems used by the Isle of Man Government.
You will be joining our positive, supportive and customer focused team and can be based at our Lord Street, Markwell House or Noble's Hospital offices. We also offer flexibility to work from home.
Our goal is to deliver a high standard of service to all government departments. If you have the ability to learn quickly and would love to become a key member of our team, this could be the perfect role for you!
What can this role offer me?
If working flexibly is important to you, you’ll be happy to know we operate a flexi-time system making it easier to reclaim any additional hours worked and to fit your other commitments around your work life.
Full training will be given and you’ll be encouraged to work towards professional qualifications where support will be given where possible.
Take advantage of the excellent opportunities we provide for personal and professional development! This includes the use of our Learning, Education and Development Centre and the fantastic range of fully funded courses we support.
To find out more about the benefits you can enjoy by working with us click here.
How to find out more and apply
For more information please see the attached job description and person specification, or alternatively contact Gustavo Mangolini at [email protected] or Kevin Bailey at [email protected],
For further information on applying for roles within the Isle of Man Public Service, please read our Notes for Applicants and Isle of Man Government People Qualities guidance.
Applications for this post will be accepted up to midnight of the closing date specified. You’ll need to upload your latest CV to your application, and we recommend that you also include a cover letter that explains your motivations for applying, and that demonstrates your suitability for this post. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at [email protected].
Additional information
Please note a basic police check is required for this post which costs £33. Please note if you have lived for more than 6 months outside of the UK in the last 5 years, you will be required to obtain a Letter of Good Standing from the appropriate authorities in the relevant locations, please read the guidance about how to obtain this letter.
A full valid driving licence and access to your own vehicle is required for this role.
A relocation package and interview expenses are not available for this role.
We support flexible working and equality, diversity and inclusion in our recruitment
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man. We welcome applications from diverse backgrounds and would encourage you to apply.
The Isle of Man Public Service is an equal opportunities employer which supports and promotes flexible working. We understand its benefits in improving work-life balance and supporting health and wellbeing and, in its different forms; it is widespread throughout the Public Service. We are happy to discuss part-time or flexible working arrangements, including job share partnerships, for our roles (where possible) and if interested you should discuss this with the Hiring Manager.
Find out more about where a career in the Isle of Man Public Service could take you at hr.gov.im/careers.
