Service Support Assistant Sheffield, England

British Red Cross

Full Time Sheffield, England 20253 GBP ANNUAL Today

Job description

Service Support Assistant
Sheffield, South Yorkshire
Permanent
Full Time, 35 hours per week (typically spread across 5 days per week)
Salary: £20,253 per annum

We are currently recruiting a Service Assistant to join our Mobility Aids Service (MAS) based in the Sheffield area. We’re looking for an enthusiastic, compassionate, people-focussed individual to be part of our friendly team and to play an important role in helping people to maintain their independence.

A day in the life of a Service Support Assistant...

You’ll provide administrative and operational support to the Mobility Aids Service, this may include taking face to face queries and calls, processing invoices, and operating across different systems. The aim of our service it to provide a range of standard wheelchairs and mobility equipment to people who need them within the local community.

You will work alongside our existing volunteers and staff to provide outstanding customer service when interacting with service users in person, on the phone, and online. You will carry out a range of duties, ensuring that the delivery service, stock control systems and other administrative systems meet the needs of the service and maintain smooth and efficient operations.
The work you will do will be crucial to the organisation, and therefore vital to the lives of those in crisis.

We use kindness to help those in crisis...

The British Red Cross Mobility Aids Service are committed to ensuring that during a period of personal crisis everyone has access to the equipment they need, whoever and wherever they are.

We offer loans of wheelchairs and other mobility items, as well as training on how to properly use them. As such, we give people the ability to continue living independently without the need for outside help, whilst also easing people's transition to living at home again following a hospital stay.

In part of the territory, we have relationships with health commissioners to provide equipment that allows people to maintain their independence whilst living with a health condition.

This role of Service Support Assistant might be for you if...

You're IT Literate, you know your way around Microsoft Office and have the ability to learn and work with an online stock management system.
You're a 'people person', you've got good teamwork, communication and customer service skills. You're a 'people person', you've got good teamwork, communication and customer service skills.
You'd be confident dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.
You're cool, calm, and collected. You are organised, can prioritise tasks and manage your workload in a busy environment, as well as being comfortable with handling financial transactions.
You have a full clean driving license (with over 2 years of driving experience).

Closing date for applications is 23.59 on Tuesday 6th June 2023. We will be reviewing application as the campaign progresses and encourage an early application.

Should you have any questions on this role please email us at [email protected] quoting reference #7804

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

In return for your commitment and expertise, you’ll get:

• Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
• Pension scheme – We offer up to 6% contributory pension.
• Flexible working – We will do what we can to make sure you work in a way that suits you
• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work - The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

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