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Service & Supplier Manager
Band CR3
up to £57,000pa

Manchester/ remote

35hrs per week

The Co-operative Bank has been rooted in distinctive co-operative values and ethics, underpinning how we run our business and providing customers with a real ethical alternative for 150 years. 2022 marks our 150th anniversary of ethical banking, we remain committed to our co-operative heritage, and values in all that we do. It is our unwavering commitment to these values and our unique customer-led Ethical Policy, which has made us a natural leader in environmental and social issues today, resulting in the bank being rated as the UK’s best Environmental, Social and Governance (ESG) rated high street bank by leading ESG ratings agency Sustainalytics.

The role:

As a Service and Supplier Manager you’ll :

• Provide clear operational ownership and responsibility for the end to end business services provided by IT to the Bank Business units.
• Point of contact into IT for Service and subject matter expert for service within the portfolio.
• Liaise with key stakeholders internal/external to provide proactive updates on performance and respond to issues to maintain service stability to meet the needs of the Bank.
• Provide support in the establishment and management of third party suppliers across the portfolio including day-to-day operational relationships, supporting and providing input into governance reviews and managing the costs associated with the supplier and the service. Work with 3rd party suppliers and business stakeholders to drive service improvements across the portfolio to deliver customer and colleague enhancements, cost reduction and simplification.

Knowledge, Skills and Experience Required:

• Commercial/supplier management experience
• Working in a complex/multiple-vendor outsourced environment
• Excellent communications and interpersonal skills, with proven experience of effective relationship-building and ability to present and communicate written and verbal communications with internal and external stakeholders at all levels.
• Strong stakeholder management and influencing skills
• Ability to prioritise and deliver in a high-pressure environment whilst working in a team-orientated and collaborative manner.
• Ability to work with a diverse range of people and cultures
• Experience of preparing the supporting material for regular service performance reviews with IT Service Integrators / Providers on a monthly basis.
• Examples of delivering continual service improvements in efficiency and effectiveness in line with industry best practice.
• Understanding of the financial services industry and the regulatory and legislative environment.

What You Can Expect From Us:

• Flexible and remote working
• 27 days holiday, plus opportunity to buy 5 extra days
• Competitive pension / income protection / life assurance
• Positive, friendly work culture that promotes work life balance
• Commitment from employers on continued learning & development
• Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
• 2 paid days for volunteering per year
• ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
• Family friendly policies and supportive working environment
• Recognition scheme and a culture in which we celebrate success
• Colleague network groups committed to inclusion and diversity within our Bank.

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.