Service Specialist, Harley-Davidson Norwich Norwich, England
Job description
Are you a motorcycle enthusiast? Do you want to be part of a legend?
LIND (Life In a New Dimension) represents some of the most prestigious automotive brands in the world, including Harley- Davidson. At LIND, we appreciate the art and craftmanship that goes into producing and maintaining one of the most recognised and culturally significant motorcycles in the world. As a representative of Harley- Davidson, we know this is more than building machines, it’s the timeless pursuit of adventure!
A fantastic opportunity has arisen for a Service Specialist to join our already highly successful team at Harley-Davidson Norwich and become part of the renowned LIND family.
This role is at the core of our customer experience. You will build lasting relationships with customers new and existing, guiding and advising them on work needed on their motorcycles and being with them every step of their Harley- Davidson journey.
Position Purpose/ Key Responsibilities:
- Reporting to the Head of Service, Parts & Clothing
- Achieving sales targets by selling workshop hours via the retail counter
- Liaising with all Departments Pre picking of parts
- Ensuring manufacturer systems and procedures are followed
- Maintain records and process accurate Warranty Claims
- Create a memorable experience for the customer from enquiry through to completion of the work on their motorcycle
- Maintaining and building close relationships with new and existing customers
The successful candidate will have:
- Previous experience within the motorcycle /automotive trade
- A can-do attitude
- Be an Enthusiastic Team Player
- Excellent Attention to Detail
- Great Computer Skills
- Ability to utilise multiple systems
- Possess a Methodical Approach
- Be Approachable and Honest
- Excellent communication skills
Desirable:
- Mechanical knowledge of H-D motorcycles Experience with using automotive systems such as Kerridge
- A full A Category Motorcycle Licence is desirable
Benefits Include:
- 39 Hour working week (Tuesday through Saturday)
- 22 days holiday rising with service, plus bank holidays
- Generous staff discount scheme
- Employee Assistance Programme
- Ongoing support with LIND Training and Development
- Manufacturer training
- The opportunity to work in a great environment with great people
- Being a part of the LIND Family
- BMW lease motorcycle scheme
About us
Norwich Harley-Davidson, home of the Iceni Chapter and based in the heart of Norwich has been a part of the Lind Family for almost a decade!
As part of LIND Harley- Davidson, we stock the UK’s largest selection of Approved Used Harley- Davidson motorcycles, along with a showroom sporting all the latest clothing from the brand, and an on-site workshop staffed by technicians expertly trained at the Harley- Davidson University.
The successful candidate will have the best working environment, highly experienced colleagues and support all the way. We encourage hard work, but fun is vital - we love getting enthusiastic with every contact touch with our customers.
As a team we share in our customers enthusiasm for the brand, with many of us owning and riding our own Harley-Davidson motorcycles. Their excitement is ours and we share our family culture with them at every opportunity. Here at LIND, we work closely with our team members to build their careers and highlight ever growing opportunities with the LIND family.
So, if you value excellence, integrity, service and fun, submit an application and get ready to two- wheel your way into Life In a New Dimension at Harley- Davidson Norwich!
We encourage all ages and genders to apply to this wonderful opportunity.
Learn more about us at www.lind.co.uk
