Service & Safety Customer Assistant Moseley

Service & Safety Customer Assistant Moseley Birmingham, England

M&S
Full Time Birmingham, England 19000 - 22890 GBP ANNUAL Today
Job description

Key Accountabilities

Service and Safety Assistant

Key Capabilities

Key Accountabilities and Measures

  • Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
  • Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
  • Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
  • Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
  • Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
  • Thank our customers for shopping with us when they exit
  • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
  • Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
  • Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
  • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
  • Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
  • Ensure that persons served with a trespass notice do not re-enter the site
  • Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
  • Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
  • Report any incidents of known or suspected internal theft or malpractice

Key Skills

  • Being confident with an easily felt presence and friendly and natural personality is essential
  • Strong communication skills with the ability to engage customers with ease
  • Ability to remain focussed at greeting customers and deterring suspicious activity
  • To have a natural empathy with our M&S brand and values, including service behaviours
  • To be self-motivated, willing to improvise and suggest or try new approaches
  • Able to maintain high standards of appearance and uniform standards
  • No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

  • Store Management team
  • Store Colleagues
  • Operational Security Manager
  • Regional teams (RLPMs/RCOMs)
  • Store Detectives
  • SOC
  • Police
  • Local Networks

Service & Safety Customer Assistant Moseley
M&S

https://jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

benefits specialist
ElevatePFS Albany, GA 50334 - 38734 USD ANNUAL Today

Elevate Patient Financial Solutions has an exciting career opportunity available as an Eligibility Representative I. This position...

Nike Temporary Part Time Athlete (Sales Associate)
Nike London, England Today

Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales.

Cleaning Operative (part time)
Dartmouth Town Council Dartmouth, England 11.01 GBP HOURLY Today

Please click through to our website to view the full job description and to download a application form - https://www.dartmouthtowncouncil.gov.uk/vacancies/

Food and Beverage Manager
The Imperial Torquay - Management and Support roles Torquay, England 34000 GBP ANNUAL Today

The property boasts 152 bedrooms, 6 meeting and event rooms, 200 cover restaurant, leisure facilities including outdoor pool and a large bar and lounge with

Lloyds Bank - Customer Service Assistant - Milton Keynes
Lloyds Banking Group Milton Keynes, England 21200 - 21260 GBP ANNUAL Today

Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.