service representative

service representative Arlington, VA

VHC Health
Full Time Arlington, VA 39520 - 12.04 USD HOURLY Today
Job description

Job Detail:
Payrate is $19.00/hr with additional differentials on evening, overnight, and weekend shifts.
Hiring for day shift (4:30a-1:00p) and evening shift (12:30p-9:00p)
Overview:


Security Representative


The Security Representative is responsible for the screening of all patients, visitors, contractors, vendors, employees, and all other persons arriving to VHC-owned or leased facilities for security and/or health & safety reasons. Controls access to the facility or area to which they are assigned using established security or infection prevention protocols and policies. Uses screening equipment, to include, but not limited to, visitor check-in kiosks, computers, cameras, and other related equipment, such as weapons detection systems or health screening systems. Maintains positive public relations by providing excellent customer service to those entering and exiting the facility. Provides additional support to the Security and/or Parking Departments when required, such as with vehicle traffic direction and enforcement of parking policies in and around facility entrances and within fire lanes.


Join our team and unlock your potential!

VHC Health is a 453-bed nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Hospital by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an 'A' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience Award™ for the 10th year in a row and VHC has ranked Number 2 in “Best Hospitals” in the Washington, DC metropolitan area by U.S. News and World Report's 2021-2022 rankings. At VHC we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients.
Qualifications:
  • High School Diploma required.
  • One year of customer service experience required.
  • Self-confidence to restrict access to unapproved and/or non-compliant individuals required.
  • Personal responsibility to escalate and communicate issues and concerns to facility Leadership required.
  • Multi-lingual preferred.
Responsibilities:
  • Greets all individuals upon arrival to the facility or area to which they are assigned
  • Explains screening process to individuals
  • Conducts thorough and accurate screening of individuals, which may include security and/or health screening functions
  • For security screening functions, duties may include requesting and validating identification from the individual, including employees; entering information into computers or computerized visitor management systems; printing or issuing visitor identification; and operating cameras or weapons detection systems
  • For health screening functions, duties may include asking the individual health screening questions; taking temperatures; and validating or analyzing responses to questions
  • Provides excellent customer service to all individuals, which may include providing directions, assisting with location information or general information about the facility or area
  • Enforces current security policies related to identification for employees and non-employees
  • Approves or denies access to individuals based on current security and/or health screening policies
  • Monitors assigned facility or area for potential security violations and alerts Security to potential or actual security violations or non-compliant individuals
  • Describes and enforces current hygiene and Personal Protective Equipment (PPE) protocols
  • Assist the Security and/or Parking Departments with vehicle traffic direction or with parking enforcement in and around facility entrances and within fire lanes
  • Assist with any other security-related duties that involve access control, such as during facility lockdowns or emergency events
Benefits:
  • Paid Major Holidays
  • Generous Paid Time Off / Vacation
  • Sick Time
  • Health Insurance
  • Dental Insurance
  • Undergraduate Student Loan Repayment
  • Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA)
  • Health Fitness & Education Class Discounts
  • Employee Wellness Benefits
  • Hospital Discount for Employees and Family
  • VHC Retirement Program
  • Tuition Reimbursement
  • Free onsite parking
  • Commuter Benefits
  • Career Coaching
  • Family Leave
  • 401(k) + Match
  • and much more!

Apply Here

About VHC Health

CEO: Christopher T. Lane
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Nonprofit Organization
Website: www.vhchealth.org
Year Founded: 1944

service representative
VHC Health

www.vhchealth.org
Arlington, VA
Christopher T. Lane
$100 to $500 million (USD)
1001 to 5000 Employees
Nonprofit Organization
Health Care Services & Hospitals
1944
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