service representative Brighton, England
Job description
Build your future with Sovos.
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
Sound like this might be the opportunity you have been looking for?
Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” cv.
It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.
The Work You'll Do:
The Principal Compliance Services Representative is responsible for delivering tax compliance services to marquee clients as well as providing support to team members with client escalations and issue resolution. As a trusted resource and extension of our client’s tax compliance environment, this role performs tasks such as data imports and reconciliation, management of regulatory tax deadlines, and provides problem resolution to complex problems. With a strong understanding of project management and experience in client services, accounting and reconciliation, the Principal Compliance Services Representative acts as a collaborative and consultative partner.
More specifically:
- Deliver client services utilizing Sovos’ Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Certificate Management software for large and complex clients with unique requirements
- Ensure compliance with applicable taxing authorities (IRS, State and Local Governments) and client-specified procedures by adhering to internal policies and procedures
- Identify process improvement and/or standardization opportunities; offers suggestions to build internal efficiencies and reduce risk and lead internal process improvement projects
- Provide assistance to Compliance Services Associates, Representatives and Senior Representatives in building domain expertise and resolving client issues; serves as subject-matter-expert
- Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
- Develop re-usable documentation and training material; leads training sessions
- Foster continuous improvement efforts; offers ideas and feedback to generate new and innovative ideas for ongoing Company improvements and enhancements
- Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions
- Perform other duties and special projects as assigned
What We Need From You:
- Bachelor’s degree or equivalent work experience
- 3+ years of client service-related work experience
- Knowledge of Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Exemption Certificate Management
- Excellent time management, decision making, and organizational skills
- Detail oriented and ability to work independently in a fast-paced environment
- Ability to lead and empower teams to achieve individual and operational goals
- Excellent interpersonal and professional communication skills
- Computer and internet skills to include Excel, Outlook and Word
- Essential Job Functions
- Interact effectively with teammates, colleagues and customers
- Comprehend and communicate complex concepts
- Concentrate, analyze and resolve complex problems
- Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Continuing opportunities for further Learning & Development
- Progressive Wellness Program
- A chance to work with talented and passionate people in a rewarding and values-driven environment!
- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well!)
- Visit our careers page to learn more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.
