service representative New York, NY
Job description
POSITION
CenterCharge Representative
DEPARTMENT
Guest Experience
OVERVIEW
Center Charge Representatives are telephone agents, handling a high volume of calls for Lincoln Center. They are responsible for processing ticket sales for a variety of programming including LCPA’s performance series, LC Kids, family events, and Jazz at Lincoln Center. Representatives also assist with outbound solicitation campaigns to sell memberships and renew subscriptions. As part of the Guest Services Department, staff is expected to provide exceptional customer service, ensuring that all interactions with Lincoln Center patrons align with organizational standards for guest care.
This is a year-round, part-time position, working 3-4 shifts per week. Applicants must be available for evening and weekend shifts.
The Center Charge Representative position is covered by the Collective Bargaining Agreement (“CBA”) between Lincoln Center for the Performing Arts, Inc., and Local B-751. Terms and conditions of employment are subject to Lincoln Center’s policies and the CBA.
PRIMARY RESPONSIBILITIES
- Fulfilling ticket orders for events at David Geffen Hall, Alice Tully Hall, Juilliard Theater, and other venues on and off the Lincoln Center campus.
- Outbound sales and solicitation support on specific campaigns as assigned.
- Providing customer service phone support on Lincoln Center venues, events, and performance series.
- Provide high-level customer service to all patrons.
QUALIFICATIONS
- Excellent telephone manner
- Strong interpersonal, verbal, and written communication skills
- Customer service experience
- Phone solicitation experience a plus
- Basic knowledge of computers, including Word and Excel
- Flexible availability is a must, including being able to work both evening and weekend hours
- Experience with email or email ticketing systems is a plus
What is Lincoln Center for the Performing Arts?
Lincoln Center for the Performing Arts (LCPA) is the world’s leading performing arts center in the heart of New York City. In these times of heightened anxiety and vigilance, we are holding on to the important role the arts play in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.
We are:
- We are part of 16 acres of activity and one of eleven amazing resident organizations
- We curate a number of series showcasing music, dance, and theater
- We have reached 20 million students, educators, principals, and community members
Who are our people?
What’s the news?
Highlights from the Fall/Winter Season
- The Syncopated Sounds of Old San Juan Hill at the New Geffen Hall
- BANDALOOP performs at David Geffen Hall Open House Weekend
- Music, Science and Healing Intersect in an A.I. Opera
- Lincoln Center Makes Art Accessible For All
- How a global music festival helps international musicians reach larger audiences
Campus Happenings
- Lincoln Center Is Going All In on Terence Blanchard
- Coming soon: Gustavo Dudamel is joining the NYPhil!
- AFROPUNK + LINCOLN CENTER
Legacies of San Juan Hill
- Before Lincoln Center, San Juan Hill Was a Vibrant Black Community
- Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood
- Lincoln Center lanza plataforma para rescatar la cultura de un barrio negr
Who is our President and CEO?
Join us!
