service representative Las Vegas, NV
Job description
Explains and promotes the company player's club. Enrolls new members and assists existing members with player's club transactions. Creates and ensures a fun-filled and exciting environment. Ensures all contact with guests is courteous, informative and thorough. Maintains knowledge of all pertinent information regarding the slot club.
Qualifications
Education
High school diploma or the equivalent.
Promotes player's club program. Encourages and enrolls new members into the program.
Assists existing members with players club transactions. Completes appropriate paperwork.
Explains the Ticket-in/Ticket-out Redemption process
Identifies and resolves guest concerns.
Ensures that departmental paperwork is accurate and maintained on a daily basis.
Responsible for stocking gift inventory and maintaining a neat and orderly public and storeroom area.
Assists with Free Pull program when necessary
Provides assistance with special events.
Other duties as assigned.
Licenses
Gaming License
Tam Card
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Must be able to tolerate areas containing secondary smoke and high noise levels. Must work calmly and be able to grasp change quickly. Must be able to stand and talk for extended periods of time. Ability to lift 10-20 pounds. Work may require a flexible (weekends and nights) schedule.
Physical Requirements
Specialized Work Experience
Basic reading, writing, and arithmetic skills required. Must be able to read, write, speak, and understand English. This is normally acquired through a high school diploma or equivalent.
Must be outgoing and have the ability to convince guests to participate in the player's club program. Must have strong interpersonal and communication skills. Ability to learn new software applications (LMS hotel system and Oasis slot and casino system).
Must be able to type 25-words per minute. Position requires strong interpersonal and communication skills. Pervious guest service experience preferred.
Visibility requires maintaining a professional appearance and providing a positive company image to the public.
Work requires willingness to work a flexible schedule that may include weekends and evenings.
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
