Job Description Summary

Service Operations opportunity based in Chalfont-St-Giles for a leading global medical technology company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients.

We are looking to identify individuals seeking opportunity in a global organization which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to drive outcomes that make a difference.

Job Description

You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs.

In our Service Operations Trainee programme, we provide rotation/learning within Service Operations Departments: Business Operations, Service Centre & Planning and Logistics for Healthcare Systems.

You will be responsible for:

• working closely with customers (med tech staff … Doctors, Radiographers, etc.) and field service engineers on equipment status issues and coordinate engineer service repairs and maintenance (take calls, books jobs/FSE, order parts, customer/service engineers escalations, etc …)
• be responsible for coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools and transport. Duties will include escalations of parts as well as problem solving/managing courier problems
• ensure first class execution of customer service contracts and non contract (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc …)

Willing to work in a fast-paced, target driven Customer Service environment and ability to go the extra mile to deliver a high level of customer satisfaction.

Requirements

• Strong user IT skills. Excel/working with data is an advantage. Metrics, KPI driven
• Good written and verbal communication in English
• Comfortable with change, working under pressure, prioritizing and delivering against deadlines. Problem-solving skills with the ability to think outside the box
• Solutions seeking/can do attitude ...able to show initiative, ownership and leadership
• Confidence and self-assurance with willingness to listen, learn and develop further. Team player

Desired Characteristics

• College or University education desirable but not essential for the right candidate
• Some experience of working in Customer facing environment desirable
• Strong stakeholder management and relationship building skills