Service Manager - International Family Tracing Paisley, Scotland
Job description
Salary: £27,376 - £30,651 per annum
Every Refugee deserves to be in touch with their loved ones. Are you a manager who's passionate about making a positive difference to people in crisis as a result of their migration status and can help restore contact between separated families?
We have an exciting opportunity for an International Family Tracing Service Manager to join our Restoring Family Links team. We provide practical casework, and emotional support to people separated from family members by armed conflict, disaster or migration.
We are seeking a highly motivated and proactive individual to manage and develop our front-line services with an initial focus on establishing our links with the Ukrainian community across the UK. You'll have responsibility for recruiting, and line managing a team of service coordinators to deliver quality remote casework across the UK, in a surge capacity, supporting local teams wherever needs are greatest. You will have responsibility for internal performance and resource management and will act as an escalation point for complex casework and service delivery issues. You’ll work as part of the wider management team to proactively develop and promote the service, including developing local partnerships and networks, and carrying out effective external, sector, engagement including with the Ukraine Diaspora around the UK.
Behind every great cause, there is a great team making it happen
Every year thousands of refugees, asylum seekers and migrants arrive in the UK with little support, money, or opportunities. Sometimes people don't even have the means to find and contact their loved ones back home. It's our job to do what we can to help.
Our team provides casework and emotional support to these vulnerable people. Many of the people we support are in situations of destitution; experiencing social isolation, trauma and family separation while trying to navigate complex welfare and legal systems.
The International Family Tracing team are all connected by the common goal of supporting people who have experienced family separation to help reconnect with missing family members. You’ll work collaboratively with the area team, the wider directorate, and external partners, to ensure our service users are provided with high quality, safe, person-centred support.
This role might be for you if…
- You have strong service management skills, in conjunction with experience of delivering client-focused services to vulnerable people with complex needs
- You’re a competent people manager and know how to get the best out of a team
- You have knowledge of rights and entitlements of people affected by asylum and immigration issues
- You have excellent communication and relationship building skills, and can develop and maintain internal and external partnerships and networks
- You’ll also be a great team worker and can actively work alongside others to plan, develop and deliver front line services
- You’re comfortable working in a fast-paced environment and can prioritise responsibilities in line with agreed business objectives
- Your'e able to speak Ukrainian or Russian (desirable)
Closing date for applications is 23.59 on the 4th May 2023 with interviews expected to take place shortly after
Should you have any questions on this role please email us at [email protected] quoting vacancy ID 7651
Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.
For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail.
We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment. We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.
What you’ll get in return
As well as a rewarding role with a global charity, you'll get access to a wide range of benefits, these include:
- 36 days holiday (including Bank Holidays) - pro rata for fixed-term roles
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy
- Discounts from a range of online and high street retailers
Connecting human kindness with human crisis
