Back

Service Manager- City of London London, England

Kone

Full Time London, England 43372 - 51683 GBP ANNUAL Today

Job description

KONE is a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

In being a great place to work, we are proud to offer a range of experiences and development opportunities that will help you to achieve your career and personal goals and, with the support of our wellbeing programmes, enable you to live a healthy and balanced life.

We are currently looking for a Service Manager at KONE for our London and Southeast Region. This is an exciting opportunity for anyone in or outside of the Lifts industry- This Individual will need excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication.

Key Responsibilities as a Service Manager:

Ensuring customer satisfaction through quality of service and precise communication
Accountable for equipment safety and performance
Accountable for resolving customer service quality complaints
Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
Managing a reduction of call outs in this area

The Ideal candidate will have:

Management experience
Excellent communication skills
Good IT skills including PowerPoint etc.
Excellent time management
Problem solving skills
Excellent Customer relationship management

What KONE can offer:

We have a competitive salary, 25 days holidays inc Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift industry, Bonus, Travel Allowance/Company vehicle.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.