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Registration Services Team Leader

We have an exciting opportunity for an experienced manager to take up the post of Registration Services Team Leader and Superintendent Registrar.

The Registration service sits within the Governance and Customer Services function which is focused on improving and transforming how we deliver services to our customers. The Council is embarking on a period of investment in our Registration service, which is not only a high profile and fundamental service that we provide, but it comes with a significant responsibility to deliver a high performing, high quality service that deals with some of the most important life events of our customers - births, deaths and marriages.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Wrexham County Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role

You will be responsible for the management and development of the Council’s Registration Services and you will provide a high quality, customer-focused service across this function. You will lead and support Registration Services ensuring the relevant statutory function and obligations are delivered, monitored and well-managed, in accordance with current legislation. This will include functions such as registration of births, deaths, stillbirths, marriages and civil partnerships; as well as taking notices of marriages and civil partnerships, ceremony provision and associated registration duties.

You will communicate effectively with customers, partners, employees and elected councillors, recognising the sensitive nature of your service area. You will be instrumental in leading change within the service at a time when the regulatory framework is under review by the General Register Office.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. You’ll show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency, whilst maintaining the highest levels of customer service. You will need to be flexible and willing to provide the services needed at the time they are needed.

About you

You will be a credible, customer focused and creative leader. Tact and diplomacy are essential as you will recognise the sensitive nature of your role when dealing with customers, stakeholders and staff. You will have the skills to drive through change and continuous improvement with the team, with an attention to detail and experience of interpreting complex legislation and regulations and turning this into practical and pragmatic operational working practices.

You will be great at planning ahead, demonstrate knowledge of statutory, regulatory, strategic and key operational issues to develop the service and drive up the council’s performance, both in terms of business processing and customer experience, as well as meeting our national targets and regulatory compliance.

You must hold a full and valid driving license and be prepared to travel between multiple sites across Wrexham County Borough.