service manager Reading, England
Job description
Service Manager for the Digital Operations and Service Delivery Department.
The Operations and Service Delivery department are responsible for the successful delivery of services to the organisation, from Service Desk taking calls and providing initial support and information, to enabling business outputs through the network, server infrastructure and devices. Underpinning the provision of services are effective and efficient processes and following best practices.
The Service Manager is pivotal to successful service delivery with the governance and application of ITIL Service Management, and best practice in general. By embodying service management as the methodology to ensure efficient service delivery and business value generation.
The role will work closely with our key business stakeholders, Heads of Service, Relationship Managers and Service leads in general to influence and promote the adoption of ITIL Service Management practices and key concepts, and best practices in general, across Digital Information Services (DTS), and beyond where appropriate.
You will have:
- Demonstrable experience of ITIL and best practice methodology implementation
- Excellent stakeholder management and communication skills
- Demonstrable analysis, problem management and solution design experience
- Experience of configuring and managing service management tools
For further information about the role please refer to the Job Description Person Specification and additional information about the Digital Technology Service at the University of Reading provided in the ‘Information for Candidates’ document attached to the advert on University Jobs Board.
Please see the job description and personal specification for further details.
This vacancy closes to applications on 16 July 2023
Informal contact details
Contact role:
Director of Digital Operations and Service Delivery
Contact name:
Henrik Brogger
Contact phone:
0118 987 5123
Contact email:
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants should ensure that they are able to meet the points requirement under the PBS. There is further information about this on the UK Visas and Immigration Website.
The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
