Service Manager Reading, England
Job description
Due to retirement, a rare and exciting opportunity has become available at Rygor Commercials VMU – Tesco’s Reading for a Service Manager.
The Company
Rygor commercials are the UK’s largest Mercedes-Benz Commercial Vehicle Dealer group, with 11 branches along the M4 corridor from London to Gloucestershire as well as their newly refurbished branch in Nuneaton.
At Rygor, Setting Standards is at the heart of everything they do, and will be at the heart of your career as well. With your knowledge of the commercial vehicle world and technical expertise you will join a team of likeminded individuals who strive to be the absolute best.
Rygor are proud to have recently won the “Service Provider of the Year” award at the 2022 WhatVan? Awards.
The Role
Rygor are looking for an experienced and dedicated VMU Service Manager, who has a passion for setting the standard for their customer.
The key purpose of the role is to independently manage and develop a customer-oriented and profitable workshop and parts business, by delivering company and site financial objectives.
Day to day, you will be:
- Optimally utilising the market to produce a high level of customer satisfaction and high yields for the department.
- Planning, controlling, and monitoring processes in customer services areas.
- Managing, coaching, and developing your team.
- Planning and controlling your workforce resource availability to meet your customer’s fleet demands.
- Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. are carried out correctly, optimal design of workplaces and processes.
- Regularly reviewing prices for workshop services and after prior agreement with Rygor management, adapt them to suit the market.
- Controlling cost management.
- Developing and building professional and effective working relationships with transport teams and regional engineers.
- Ensuring all required technical test equipment and tools are available and ready for use.
- Guaranteeing cleanliness and orderliness of workshops.
- Daily monitoring or compliance to conform with O-License to ensure the customer is safe, legal, and compliant.
It is important that you can ensure they fulfil their contract obligation to their customer, delivering on all hard KPIs as follows:
- Compliance management and planning.
- VOR performance to meet our customer’s contract obligation or a minimum of 95% fleet availability.
- MOT FTPR performance to a minimum acceptance level of 98%.
On Offer
Basic £45,000 on target earnings of up to £55,000 on offer along with excellent management benefits. Company van and fuel card.
Rygor show their appreciation when you do well, so whether that’s a group email, a bottle of bubbly or a bonus, you’ll get the praise you deserve.
Team members are chosen for their expertise and talent, so you know you are working with the cream of the crop! Rygor are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging. They are an award-winning community of professionals from all walks of life, and they believe their unique qualities should be celebrated. It’s essential to Rygor that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
Benefits for you include:
- Working for an official Great Place to Work
- Working within an award-winning team having been named Service Providor of the Year – WhatVan? 2022 and winners of the IOIC Employee Engagement Awards.
- Access to 100s of employee perks through Perkbox
- Auto enrolment pension
- Access to their wellness programme and employee assistance programmes.
- Mental Health First aiders.
- Reward and recognition programmes
- Annual appraisal programmes and progression opportunities
- Enhance maternity and paternity.
- Online H&S learnings
- Rygor’s one online training hub
- Long service recognition.
- Access to WeCare Employee Assistance Programme featuring 24/7 online GP access and 2nd medical opinion options.
- Overalls and boot allowance (technicians)
- Death in service benefits.
About You
Rygor are looking for a manager who can develop and support the team and will instil Rygor’s values into everything they do. You will have strong leadership skills to inspire those around you to achieve and be the best they can be, You’re driven to succeed and achieve your targets and those you manage, you want to add value and be recognised for what you bring to the team.
You will ideally possess industry qualifications to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering.- You will have previously worked within a workshop environment.
Our Process
When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.
