Service Manager Norwich
Job description
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
A fantastic opportunity has arisen for an inspirational and dynamic leader to be a Service Manager within the Specialist Services Care Group. The Service Manager post is a key position within the management structure, responsible for providing day to day operational management and support across the Community Perinatal Team, the Lotus Maternal Therapeutic Outreach Service and the 0-4 Parent and Infant Mental Health Service.
The Service Manager will be work throughout the Norfolk and Waveney locality, providing operational leadership to a multi-disciplinary team, alongside the delivery and development of improvement projects for service users and staff. The multi-disciplinary team consists of; Community Team Managers, Clinical Psychologists, Clinical Nurse Specialists, Mental Health Practitioners, Specialist Midwives and Peer Support Workers.
The successful candidate will need to demonstrate proficient engagement and communication skills. To truly promote a service of equality and inclusion for all, using the Trust values and excellent people leadership.
If this sounds like an exciting opportunity, we would like to hear from you..
Main duties of the job
To fully support the Senior Leadership Team with the strategic and operational planning and delivery for their designated specialist service area(s) within the Care Group.
To work in partnership with senior clinical staff, the People Participation Lead and other stakeholders to support clinical engagement and leadership of performance, quality, safety and service development.
To actively monitor performance, quality, safety and service development within their service areas, in line with Care Group and Trust-wide policies and protocols.
To maintain performance with key performance indicators and ensure that their team(s) are providing a responsive, high quality service to clients, their families and carers and meeting commissioner and stakeholder expectations
To manage each specialist area within agreed resources including support services (e.g. Human Resources, ICT), staffing and finance.
Responsible for the effective use of the delegated aspects of the team budget
The role will require effective personal planning and organisation of the daily workload and also flexibility in approach.
If and where their clinical input is required, to ensure that their practice is patient centred, promotes the involvement of relevant others (eg carers) and that a high quality of care is provided.
Where requested, to contribute to the commissioning process, at the invitation of commissioning bodies.
To comply with the NHS Code of Conduct for Managers
To participate in the on-call rota
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits included with this role are: -
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave whole time equivalent of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Detailed job description and main responsibilities
Service Line Reporting and Performance Management
To continuously improve performance and cost efficiency by actively managing performance at both a system and an individual level.
To ensure that all appropriate data on the service area is captured in a timely manner, in line with the Trust’s business processes.
To use data and information to develop an in depth understanding of resources, costs and activity and to improve performance in each service area.
To meet all Key Performance Indicators as described in the Trust’s Business Performance Report or equivalent performance management tools
Ensure effective engagement and communication systems are in place right through the services and between and across multidisciplinary teams, where relationships are key to the delivery of safe, effective and timely care to our service users.
Governance, Quality and Safety
To assist the leadership team in developing and maintaining an operational policy for their designated area(s) that clearly sets out how the service described in the service specification is delivered.
To continuously improve quality (including outcomes) and safety within each designated area, in line with locality, Trust and national requirements.
To assess, manage and document service risks in line with the Trust risk management policies and in line with internal locality systems
To ensure that relevant legislation and Trust policies and procedures are implemented within each service area.
To ensure governance structures are in place in line with and in support of the Trust’s governance structures.
To ensure full compliance with the Trust’s complaints procedure, and that actions arising are completed to improve the quality of service to patients.
Support investigations into any Serious Untoward Incidents (SUI). To participate in clinical and operational/performance audits.
Financial
Be accountable for the financial performance of key budgets delegated within designated area(s), and to ensure that the services meet their financial targets, enabling the Trust to meet its own corporate financial obligations.
Ensure that all those within the services with influence over expenditure have the knowledge, ability and information required to understand the current financial framework.
Work with the Finance, HR and IT to support delivery of clinical services.
Identify cost pressures, service development and cost improvement plans, develop business cases to meet requirements and present to Leadership Team as required.
Ensure that the Trust Standing Financial Instructions are adhered to and that all staff understand these instructions.
To support processes aimed at improving financial information and budgetary control and to ensure that all assets operated by the Services are utilised effectively
Qualifications
Essential:
Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level.
Recognised post-graduate management qualification or equivalent experience.
Masters level education or demonstrable equivalent experience
Desirable:
Experience of managing health and social care integrated services.
Experience
Essential:
Significant experience working within and Managing clinical services.
Significant experience of clinical performance management.
Significant general and operational management experience to include the management of a large multi-disciplinary group of staff – part of which to have been in the NHS
Demonstrable ability to lead and influence
Evidence of sound budgetary management experience
Experience in service redesign and project management
Demonstrable experience of relationship management with external regulatory bodies
Experience of managing a busy administration workload with conflicting priorities
Experience of handling confidential and sensitive information in accordance with the Data Protection Act
Experience of contributing to the design and development of standard and bespoke data reports
Experience of using initiative and enthusiasm to problem solve/develop the services with minimum disruption to the office
Experience of contributing to policy development and implementation.
Desirable:
Extensive experience of managing services at a senior level.
Working in a range of management roles and environments.
Working in mental health.
Skills
Essential:
Ability to communicate with people about difficult matters / in difficult situations across a diverse range of scenarios / situations.
A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams
Fully developing staff potential through facilitating training, development and education initiatives
Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
Intermediate IT software experience – internet based, databases, information systems and key MS office packages
Experience of writing reports for high level committees and Trust Board
Ability to develop oneself and others in leadership and service management.
Promote, monitor and maintain best practice in health, safety and security.
Ability to appraise, interpret and apply .
suggestions, recommendations and directives for improving service areas.
Ability to help develop a culture that improves quality in service areas.
Ability to promote equality and value diversity.
Knowledge
Essential:
Good working knowledge of wider health and social care system and structures, policies, procedures and legislation relevant to services areas.
Knowledge of management tools, organisational systems and processes relevant to managing in an NHS organisation.
Knowledge of the philosophy, principles and national drivers underpinning services for people with mental health problems.
Other
Essential:
Ability to travel independently
Positive attitude to change.
Able to work effectively and collaboratively as part of a team.
For full duties of the role,
Please visit our Facebook and Twitter page @NSFTjobs
For further details / informal visits contact:
Name
Danielle Cooper
Job title
Service Manager
Email address
Person specification
Qualifications
Essential criteria
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised post-graduate management qualification or equivalent experience.
- Masters level education or demonstrable equivalent experience
Desirable criteria
- Experience of managing health and social care integrated services.
Experience
Essential criteria
- Significant experience working within and Managing clinical services.
- Experience in service redesign and project management.
- Evidence of sound budgetary management.
- Significant general and operational management experience to include the management of a large multi-disciplinary group of staff – part of which to have been in the NHS
- Experience of managing a busy administration workload with conflicting priorities
Desirable criteria
- Working in mental health
Skills
Essential criteria
- Ability to communicate with people about difficult matters / in difficult situations across a diverse range of scenarios / situations.
- Fully developing staff potential through facilitating training, development and education initiatives.
- Experience of writing reports for high level committees and Trust Board.
- Ability to help develop a culture that improves quality in service areas.
Knowledge
Essential criteria
- Good working knowledge of wider health and social care system and structures, policies, procedures and legislation relevant to services areas.
- Knowledge of management tools, organisational systems and processes relevant to managing in an NHS organisation.
Other
Essential criteria
- Ability to travel independently.
EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
