Part Time Customer Advisor Remote
Job description
This is the job
Job Title: Part Time Customer Service Advisor
Location: Remote
Salary: £21,320 basic salary with an OTE up to £26,100 (pro-rata for part-time)
Contract: Part-time (14 hours per week), permanent
Shifts: 4 evenings a week Monday-Friday (6pm-8pm) and either an early (8am-2:30pm) or a late (1:30pm-8pm) shift on a Sunday – every Saturday off!
Start Date: 9th May 2023
Here at the AA, we’re driven to create confidence amongst drivers, and we’ll instil the confidence in you to retain our customers, while selling the right products to ensure their peace of mind. In return for your hard work, we’ll reward you through our incentive scheme!
No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.
We are the engine that keeps Britain moving, apply now to unleash your potential!
What will I be doing?
- Striving towards sales goals or retaining customers who are coming to the end of their policy
- Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
- Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
- Pushing for better by using resources, tools and systems available to offer the best customer outcome
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
We’re looking for someone to become:
- A motivator- you’ll be motivated to meet goals and remain determined to achieve
- A socialiser: you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
- A self-starter: you’ll be proactive taking pride and ownership in your work
- A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Here's what we offer you:
- The opportunity to join and learn within a team that’s as driven as they are supportive
- 23 days annual leave, with the ability to buy holiday
- Free AA breakdown membership
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme to support with mental health
- Worksave pension scheme with up to 7% employer contribution
Plus, so much more!
Additional Information
No CV, no problem!
We believe that you can be a great fit for this job based on your behaviours and natural abilities, rather than your experience, so you don't need to submit a CV with your application. Instead, simply complete our application form and you'll be sent a series of games that will identify your natural strengths and preferences and will determine your suitability for the role. In return, we’ll automatically provide you with some valuable feedback.
Your interview
You’ll be invited to meet with our friendly interviewers for a competency based interview that contains a role play. This will last approximately 60mins.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract!
Training and going live on the phones!
From the first day of your journey at the AA, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto the Academy where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.
