service manager Nottingham, England
Job description
Band 5
- Full time
- Home or remote working
Job overview
An exciting opportunity has arisen for a Deputy Service Manager within the Elective Orthopaedics team at City Hospital.
We are looking for a confident and proactive individual who is able to support and manage the administrative team and support operational strategy. They need to be able to work to tight deadlines, use their initiative and bring new ideas to improve the service to our patients.
Main duties of the job
The successful candidate will have excellent communication skills with the ability to manage a team and build strong durable working relationships.
Working as part of the wider specialty leadership team the key requirement of the job will be to support the Service Manager, Specialty General Manager, Matron and Head of Service, monitor and ensure key performance targets, provide a patient focused administration service for outpatients, daycase and elective inpatients and provide line management to the administrative staff.
The post holder is also expected to assist and lead in the formulation and implementation of Service policies, projects and strategies through the efficient use of resources. The post holder will evaluate and develop processes and systems to ensure a caring, quality service is provided for patients and support the achievement of local and national patient access and activity targets.
Working for our organisation
The Elective Orthopaedics department provides daycase, elective and outpatient services across City Hospital, Treatment Centre and Loughborough National Centre.
Detailed job description and main responsibilities
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
Person specification
Training & Qualifications
Essential criteria
- Undergraduate degree or equivalent experience
- Evidence of commitment to ongoing learning and personal development
Experience
Essential criteria
- Experience at a management level which could include project management, change management, multidisciplinary working, human resource management, performance management
- Evidence of having achieved challenging targets
- Relevant practical experience in an administrative role
Desirable criteria
- Experience in Healthcare
- Experience of using healthcare IT systems
Communication and relationship skills
Essential criteria
- Effective communications skills
- Ability to influence and motivate staff to deliver challenging targets
- Ability to present data and write reports
- Negotiating skills
- Ability to supervise a team
- Ability to manage conflict
- Able to build strong durable working relationships
- Evidence of a proactive approach to relationship building through face-to-face engagement
- Evidence of strong working relationships within multi-disciplinary teams
- Proven record of planning, organisation and administration skills
Analytical and Judgement skills
Essential criteria
- Excellent problem solving skills using team when appropriate
- Evidence of being business focused
- Sensitive to clinical and political demands
- Innovative thinker with the ability to cut through barriers to change
- Able to demonstrate good prioritisation skills
- Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach the business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way
Planning and organisation skills
Essential criteria
- Evidence of developing skills to manage own workload and that of own teams when required
- Ability to work under pressure and to tight deadlines using own initiative and sound judgement.
- Ability to demonstrate innovative and forward thinking approach.
Physical skills
Essential criteria
- Well developed IT skills to manage and report on complex performance management information systems
___________________________________________________________________________________
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
