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service manager London, England

Endeavor

Full Time London, England 67711 - 50000 GBP ANNUAL Today

Job description

Who We Are:

Frieze is the world’s leading platform for modern and contemporary art, dedicated to artists, galleries, collectors and art lovers alike. Frieze comprises three magazines – frieze, Frieze Masters Magazine and Frieze Week – and five international art fairs – Frieze London, Frieze Masters, Frieze New York, Frieze Los Angeles and Frieze Seoul. In October 2021, Frieze also launched No.9 Cork Street, a permanent space for visiting international galleries in the heart of Mayfair, London. Frieze is part of the IMG network.

Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

Who You Are

We are looking for a Korean speaking Exhibitor Services Manager, to be the contact point for exhibitors throughout the year and to be responsible for all administrative and technical aspects of their participation for our fairs.

Responsibilities Include But Not Limited To

Be the primary contact for galleries in regards to their participation in the fair:

Manage applications launch, process and analysis
Organise and attend selection committee meeting
Release application results and coordinate subsequent meeting
Support the Exhibitor Production Manager with fair floor plan process and release fair layout to exhibitors
Coordinate and launch Exhibitor online manual
Manage stand plan processing: advise exhibitors on all stand related queries, work with Exhibitor Production Manager on complex stand builds
Coordinate print and online material for exhibitors in the lead up to and during the fair, work with Data team on exhibitor mailings
Prepare for exhibitor onsite experience and maintain high quality customer service
Manage onsite Exhibitor Desk and temporary staff team
Coordinate post-fair communication and contribute to post-fair debriefs

Liaise with other departments in the organisation of the fair:

Coordinate Frieze Viewing Room gallery participation with Digital team
Supply information to be included in the fair promotional material
Proof-read exhibitor sections of the fair promotional material
Provide information to PR on works galleries bring to the fair
Support Publishing team for fair publication production
Collate VIP accreditations for galleries, supported by Data team
Coordinate with Finance department in regards to invoicing galleries
Support Directors and curators in regards to gallery cultivation, research travels and expenses
Coordinate production of all curated sections

Liaise with Production department and contractors for exhibitor-related areas:

Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors
Work alongside Exhibitor Production Manager to ensure that the contractors’ work is up to the requirements of the exhibitors and fair organisers
Mediate between exhibitors and contractors before and at the fair
Escalate disputes between contractors and exhibitors before/at the fair
Contribute to the team processes and development:
Maintain fair budget and timeline
Coordinate internal teams to deliver exhibitor services
Oversee vetting and allocation of resources
Maintain department procedure documents
Manage Exhibitor Services Assistant

Contribute to department processes improvements:

Visit galleries for research
Maintain accurate information on other art fairs
Undertake research for new projects as requested

You Will Have The Following Strengths

Solid experience working with art galleries and other client-facing development experience
Knowledge of the art world
Ability to work under pressure
High attention to detail
Experience working with multiple stakeholders
Team player, proactive and enjoys problem solving
Experience delivering complex and ambitious projects
Experience handling difficult conversations with clients and colleagues
Korean speaking in essential
Exceptional communication skills, both written and verbal
Innate high standards and extreme concern for quality
Highly organized and proactiveExceptional people management skills

Our Values

We are fueled by Persistence, adapting and seeking solutions in the face of challenges.
We support and elevate diverse voices, promoting equity and Inclusion within our company, industries and community.
We operate with a spirit of Entrepreneurialism, a willingness to take risks and mindset that is built to disrupt.
We rely on Collaboration across our network to power culture and unite people around the world.
We hold ourselves to the highest standards of Excellence in every aspect of our work, including how we interact with one another, our clients and our partners.

Our Work Ethic

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and ally-ship the way we do anything. Fiercely and fearlessly. As a global company that drives culture we endeavor to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

The Process

We appreciate the time take to apply for the role and your recent interest in IMG. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion and wish you all the best in your search.

Working Conditions

This is a permanent position.
This role will be based at Surrey Street, London
May be required to attend (and travel to) locations
Unsocial hours may be required, as dictated by the demands of the business schedule
Adapting to use of new systems and technology where appropriate

Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation, and disability, together with artists, writers, and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress to both within our own organization and the art world at large.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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