service manager Grand Prairie, TX
Job description
MAKE GREAT PIZZA — AND MORE — POSSIBLE
Be a part of the world's #1 Pizza company and watch your career grow!
The Transportation Supervisor will assist the Transportation Manager with supervising and coordinating transportation team members. The Transportation Supervisor will effectively and efficiently handle customer service complaints and concerns. They will also be responsible for complying with federal, state, and company policies, local laws, transportation programs, and regulations.
RESPONSIBILITIES AND DUTIES
(80%) Assist Transportation Manager in leading the Transportation Team
Leadership:
- Recruit and interview new team members
- Train, coach, and counsel team members
- Handle all driver concerns in Manager’s absence
- Assist with annual performance appraisals
- Make recommendations to the Manager for pay increases
- Attend and participate in annual Leadership & Development training sessions
- Assist with coordinating safety/team/quarterly meetings
Reporting/Budget:
- Assist with all transportation-generated reports
- Contribute to the development of annual department budget preparation for Director-Supply Chain Center review and approval
- Routing, Scheduling, Hours of Service, and Maintenance:
- Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage
- Conduct route analysis and recommend saving opportunities to Manager
- Monitor driver hours of service via the onboard system
- Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The number of drivers at the SCC determines the number of observations per period)
- Perform payroll duties when necessary and review driver payroll for accuracy
- Assist in monitoring misdeliveries, and make recommendations to the Manager on avoidance strategies
- Assist in the maintenance of the driver qualification file
- Assist in the scheduling of truck maintenance and maintaining fleet image
- Assist in accident investigations
- Assist other supply chain centers when called upon
- Assist with D&S Manager with truck leasing meetings to ensure PMs are met to Domino’s standard and repairs are completed timely
- Perform other duties as assigned by Manager and Director
Customer Relations:
- Assist in answering Slice of Pie complaints
- Maintain positive customer relationships
- Customer Surveys
(20%) As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to the leasing company for service/maintenance, and on occasion, work the yard
- High School Diploma, some college hours, 2-year degree preferred
- 2-3 years of documented supervisory experience
- 2-3 years of route scheduling experience
- Knowledge of Department of Transportation rules and regulations
- Working knowledge of Microsoft Office software
- Willingness to support a 24-hour operation, including carrying an emergency cell phone as needed
- Results-oriented with strong organizational, decision making and people skills
- Must successfully pass a background check every third year on your anniversary date
- Commercial Driver’s License Class A, a plus
Physical Requirements
Must be able to lift up to 50 lbs., perform heavy pushing/pulling of product, work in varied conditions both indoors/outdoors, including refrigerated conditions [33-38 degrees], and work in an environment with exposure to loud machinery, when necessary
Additional Information
Domino's offers:
- Paid Holidays and Vacation
- Positive work environment
- Benefits on the first day of employment!
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
- Referral bonuses
- Career growth!
