service manager Belfast, Northern Ireland
Job description
Charles Hurst Citroen Belfast
Contract Type: Permanent, full-time
Salary: £30,000 per annum plus bonus, with OTE of up to £36,000
Working Hours: 44 hours per week (Mon - Thurs 8.00am to 5.30pm / Fri 8.00am - 5.00pm / Saturday on a Rota)
Are you looking for a career-defining role and longing to be part of something new and exciting?! Citroen Belfast are looking for an ambitious and talented Assistant Service Manager to lead the team.
As an Assistant Service Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into Wallace McFall and be responsible for the performance of your team members. This is an opportunity not to be missed!
You will ensure a high-level of performance at all times and assist to make sure the management of the full department is satisfactory. You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring
Responsibilities:- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
- Analyse local market statistics to identify opportunities within the territory
- Organise departmental forecasts and reports in a clear and timely manner
- Manage and own our Customer Satisfaction
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member.
Experience monitoring financial performance against budget and the ability to identify and address any shortfalls promptly is a must. You will need the ability to understand finance and insurance product regulations. The ideal candidate will have excellent communication skills and the ability to influence and negotiate a sale.
If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
About us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
About Charles Hurst
CEO: Henry Kenneth Surgenor
Revenue: $500 million to $1 billion (USD)
Size: 501 to 1000 Employees
Type: Unknown
Website: www.charleshurstgroup.co.uk
Year Founded: 1911
