Service Improvement Advocate Camborne, England
LiveWest
Full Time
Camborne, England
25800 - 28700 GBP ANNUAL Today
Job description
About The Role
Do you have experience as a Service Improvement Advocate? Are you great with customers and able to build a rapport in order to resolve complaints? If so, we are looking for you.
If you’re an enthusiastic customer service professional with great complaints handling skills, this is a fantastic opportunity. Encouraging a culture of honesty, diversity and leadership, we are constantly seeking to improve the way we operate and you’ll have the chance to make a real impact on our customer satisfaction levels.
As a Service Improvement Advocate, you will be responsible for helping to deliver a first class complaints management service to ensure that high levels of performance and customer satisfaction are achieved. Monitoring all complaint activities, you’ll swiftly contact customers to determine the basis of their complaints, identify the root cause and resolve any issues from the first contact. When a resolution is unable to be achieved, you’ll escalate complaints and follow their progress to ensure a successful conclusion.
Acting as a source of support and guidance for Managers, you’ll ensure that all complaints are handled in a timely, professional and consistent manner. Additionally, you’ll maintain accurate complaint records and identify any reoccurring issues to improve services.
This role is being offered on a full time, permanent basis and can be based in our Tolvaddon, Exeter or Weston-super-Mare office. A hybrid working style is an option.
For further information about this opportunity, please click here to view our candidate information pack.
About The Candidate
To be considered for the role of Service Improvement Advocate you will:
- Have proven experience of managing customer service complaints.
- Have a good level of numeracy and literacy.
- Possess strong communication and diplomacy skills.
- Be a customer focused, team player.
- Have excellent time management and prioritisation abilities.
- Ideally have experience creating reports along with knowledge of performance monitoring and management.
What we offer:
- Discretionary Bonus scheme.
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Learning and Development including coaching and professional qualification support.
- Death in Service benefit (3 x salary).
- Family Friendly policies.
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Volunteering days.
We also offer an onsite café, a car share scheme and free parking.
About The Company
LiveWest provides over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.
LiveWest
https://www.livewest.co.uk
Exeter, United Kingdom
Paul Crawford
$100 to $500 million (USD)
1001 to 5000 Employees
Non-profit Organisation
Construction
2018
