Customer Service Assistant (Roving) Gillingham, England
Job description
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
About Us:OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.
What you will be doing:In this role, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested across our branch network.
This is a rare opportunity for somebody who is confident in working various locations across the Branch Network. Not only will you be able to share your skills and knowledge with the different teams, you will also be able to build strong working relationships across different locations.
Flexibility is also key to the role, as due to business needs there may be a requirement for you to change your work location at short notice.
Your base branch will be Hempstead Valley, so this is where you work when you are not required to support another branch.
Your responsibilities will include…
- Building rapports face to face with our customers in a busy branch environment
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Accurately processing transactions and amendments on various types of savings accounts, such as;
- Deposits and withdrawals
- Faster payments/CHAPS
- Amending account/customer details
- Registering bereavement/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing the G4S collections and deliveries
- Identifying and supporting our vulnerable customers
We offer a base salary dependent on experience from £20000 and a competitive benefits package including:
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Additional benefits such as employee perk portals.
- Prioritising your well-being!
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience handling large sums of cash
- GCSE’s or equivalent in Maths and English
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next:If this sounds like you, please apply now! For internal applications, please visit the internal careers page to apply.
If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
