Service Development Manager Exeter, England
Job description
Service Development Manager
Do you have customer service or sales experience?
Are you interested in relationship building with our Public Sector customers and frameworks?
If so, we may have the perfect role for you as a Service Development Manager!
The Opportunity
As a Service Development Manager you will be responsible for leading the service and SLA deliverables for our customers in line with our Business Strategy.
This role will balance proactive customer contact and relationship building with operational focus. It will require direct engagement with various stakeholders and the Public Sector Customer Experience Manager to co-ordinate efforts to improve and maintain a great customer experience for our Public Sector Customers.
The role demands an ability to manage differing customer expectations and enabling solutions that work for both the customer and business.
Pay, benefits and culture
Alongside a salary starting from £40,800, and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.
Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.
Flexible working means you can work from home (if you wish) and we’ll provide IT equipment to ensure that you can work remotely.
James Lusby, Service Development Manager says ‘At EDF I’m well looked after with a stable job and good salary with great benefits and a flexible way of working. This fits in with my home life to enable me to keep the day to day of family life running well. I work with great people and feel engaged and valued in the work I do’.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
Establish, develop and maintain strong customer relationships- Manage customer expectations to assist in delivering a high-quality customer service and negotiating with customers to ensure business requirements and targets are met.
- Conduct service reviews both remotely and face to face to ensure a good customer relationship and to identify areas of improvement.
- Adapt, tailor and improve Customer Service by identifying areas of improvement and implementing solutions.
- Communicate with stakeholders at various levels across EBS to relay customer issues and help set clear expectations for resolution and feeding back the solution to the customer.
- Work closely with Sales, Structuring and Customer Success teams in order to ensure effective account on-boarding and on-going management.
- Engage with Billing teams to set-up and bill accounts in line with customer expectations and agreed timescales.
- Act as a point of escalation for both the customer and the business when required to do so
Who you are
We’re looking for someone who is proactive, self-motivated and has great leadership skills with an understanding of the energy industry.
If you have extensive experience and proven delivery in managing customer services in a highly regulated and timely environment we’d love to hear from you!
Closing Date for applications: 10 October 2023
Join us and together we can help Britain achieve Net Zero.
