Service Desk Lead

Service Desk Lead Newcastle upon Tyne, England

Tracsis
Full Time Newcastle upon Tyne, England 22227 - 26632 GBP ANNUAL Today
Job description

Tracsis are looking for an experienced Service Desk Lead who will be working closely with other support engineers as well as developers and project managers, collaborating as one single team for an effective service for our customers.
What we’ll offer you..
We’re continuously adding to our company benefits but below are a few we currently offer;

Flexible working/ Hybrid working
Learning & Development opportunities
Competitive salary
An agile and highly collaborative working environment
25 days holiday with the option to buy more + bank holidays
Bonus scheme
LTIP’s
Regular funded social events
Bupa Medical Health care after 1 years’ service

What you’ll do?
As a Service Desk Lead, you will be responsible for a team of engineers delivering support services both internally and externally. Through direct management, coaching and mentoring your team will ensure that our product is available and performing at the highest standard for our clients while also ensuring that the internal team have the tools they need to perform.
Who you’ll be
At Tracsis we are open-minded when it comes to experience so if you do not match all the criteria below we are happy to provide additional training.

ITIL qualified or equivalent practical experience of working in an ITIL environment aligned to industry best practice. Experience leading an ITIL aligned team is desirable.
Experience developing individuals and teams through coaching and mentoring
Effective communicator, both orally and written, to ensure customers receive the best service possible.
Ability to troubleshoot incidents and performance issues.
Ability to identify root cause analysis and recommend improvements

Who we are..
We are a technology company and a leading provider of software and hardware products, and consultancy services for the rail industry. We also provide data capture, data analytics, and event transport planning and management services across the wider transport industry.
Technology makes it possible; people make it happen.
Essential
All applicants must be eligible to live and work within the UK, ideally within commutable travel distance of our central Leeds or Manchester offices.

Service Desk Lead
Tracsis

www.tracsis.com
Leeds, United Kingdom
$25 to $50 million (USD)
1 to 50 Employees
Company - Public
Related Jobs

All Related Listed jobs

Kitchen Team Member
Tortilla Durham, England 9.42 - 10.42 GBP HOURLY Today

Amazing discounts on cinema tickets, Apple products, holidays, high street shops and more through Perkbox. Real progression and development opportunities a

Health Care Assistants
Pure Homecare Birmingham, England 20131 - 37876 GBP ANNUAL Today

Due to the nature of this role a full driving license and access to a car is essential. Mostly a minimum of 1 hour calls, enabling you the time to build

Pharmacy Dispenser
Meridian Business Support Hednesford 16 - 0.00 GBP hour Today

We are recruiting for a temporary Pharmacy Dispenser to join our Pharmacy branch based...

Business Relationship Management Manager
Action for Children Remote 51000 GBP ANNUAL Today

Managing complex problems and driving them to a mutually agreeable outcome for all parties. You will professionally represent the Technology Department and

Store Assistant - Days
ASDA Newcastle upon Tyne, England 11 GBP HOURLY Today

On the Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to