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Job description

We are hiring for Service Desk / IT Support / Enduser / Infrastructure Analyst

Location : Remote -1 / 2 days per week in Cardiff or Bristol office

• Should have experience providing first and second line support for all IT related issues and processing service requests
• Experienced in supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems
• Build, manage, support, asset track and maintain all associated hardware devices
• Should keep track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
• ITIL accreditation or experience of working in an ITIL environment
• Highly preferred experience or knowledge of Google Workspace & MacOS

key Skills : Service Desk / IT Support / Enduser / Infrastructure Analyst / Deskside / Desktop

Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

Salary: £300.00-£340.00 per day

Benefits:

• Flexitime
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Application question(s):

• Willing for Remote -1 / 2 days per week in Cardiff or Bristol office
• Do you have Active SC Clearance ?

Experience:

• first and second line support for all IT related issues: 3 years (preferred)
• Google Workspace & MacOS: 1 year (preferred)
• incidents and service requests: 3 years (preferred)

Work Location: In person

Reference ID: Service Desk / IT Support / Enduser / Infrastructure Analyst / Deskside / Desktop