Customer Services Advisor Newcastle under Lyme, England
Job description
HEAD OFFICE
Customer Services Advisor
Customer Services Advisor
North Staffs Hospital | Permanent | Part Time
Salary - £21,333 per annum (pro rata)
15 hours per week
This role will be flexible with overtime up to 37.5 hours per week
Our North Staffs Hospital currently have an internal opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your best.
The opportunity
As our Customer Services Advisor you will:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service
To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)
Ensure all customer interaction is undertaken in a timely manor
Log enquiries on the Hospital CRM and oversee the customer journey
Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
The person
To succeed as a Customer Services Advisor, you will need:
Excellent customer service skills
Proven experience in customer service
Excellent written and verbal communication skills
Excellent interpersonal skills and a good level of IT literacy
Good organisational skills
Key information about the role.
Please remember to inform your line manager when making your internal application.
Nuffield Health North Staffordshire Hospital
At the Nuffield Health North Staffordshire Hospital, we are recognised for our expert clinical care, expertise and friendly atmosphere. Our excellent teamwork and commitment to training has created an innovative clinical environment. Our purpose-build hospital has 39 bedrooms, 3 theatres and 1 minor treatment facility and busy outpatient department. We also provide physiotherapy, pathology, CT, MRI and diagnostic imaging services. We are conveniently located on Clayton Road, off the A519. We also provide free parking for staff.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With everything from private healthcare to a cycle to work scheme, financial wellbeing support and more – at Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
