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Service Desk Analyst (Tier 2) Pinner, England

Marston Holding Limited

Full Time Pinner, England 25000 - 30000 GBP ANNUAL Today

Job description

Vacancy ID :

031163

Town :

Pinner

Closing Date :

Salary :

£25k - £30k p/a

Service Desk Analyst

Videalert are currently seeking a Service Desk Analyst to join their growing team! This is a key role within the service desk team.

Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems.

What we are looking for:

The ideal candidate will have excellent written and verbal communication and experience of working within a technology led support team. You will need knowledge of CCTV and hardware assembly, SQL skills including understanding of database structures and query language.

For this role you will need to be self-motivated and have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents.

What you will be doing:

Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented.
Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests.
Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making sure they are updated on the status and activities that are being undertaken to resolve the issue/request.
Identifying client issues raised during proactive performance checks of all customer systems and ensuring maximum possible uptime and performance.
Liaising with other internal teams including product and development, breaking down requirements and complex issues and involving appropriate stakeholders when required.

What you will get in return:

Hybrid Role

Competitive Salary between £25,000 - £30,000 per annum

Healthcare cash plan

Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing

Life insurance DIS

25 days + bank holidays

Cycle to work scheme

Enhanced Maternity and Paternity Package NB this is subject to eligibility

We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Interested? Apply Now!

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