service desk analyst Marietta, GA
Wellstar Health System
Full Time
Marietta, GA
95974 - 66022 USD ANNUAL Today
Job description
Overview
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities
The IT Service Desk Manager develops, leads and motivates a high performance team of Service Desk professionals to deliver excellent technical support with a high degree of customer satisfaction and timeliness. This position has frequent contact with service-desk customers, direct reports, peers, and managers. This position may also have contact with independent software vendors. This position works with other members of the Information Technology staff, clinical departments and other WHS personnel to accomplish the established goals.
Qualifications
Required Minimum Education:
- Bachelors degree or equivalent required.
- Eight years of equivalent work experience in lieu of education will be considered.
Required Minimum Experience:
- The ideal candidate will have ten (10) years of increasingly responsible experience, in multiple functional areas in large environment with a wide variety of Healthcare Management Information Systems applications and technologies recommended.
- This experience should include a minimum five-years of prior management experience in help desk, service desk or a customer service role; including supervising at least 20 staff for over 2 years.
- Experience should include managing difficult issues and sensitive situations.
- Experience should include leading projects and motivating others.
- Five years of experience in Information Technology (either in applications or technology).
- Prefer experience in healthcare and with healthcare applications.
Required Minimum Skills:
- Excellent oral and written communication skills, including the ability to write strategies that influence other levels of management, status reports, and reports on service performance; and the ability to speak in front a group of executives.
- Demonstrated leadership skills and ability to develop a vision and plan for others to implement.
- Problem solving skills demonstrated through tackling strategic problems.
- Patience and strong customer service skills.
- Excellent personal time management skills.
- Thorough knowledge of support policies and procedures, and general business management skills (e.g. budgeting, personnel management) .
- Help Desk Institute education as a Certified Help Desk Manager preferred.
- Skilled in the use of at least one of the major help desk applications, preferably ServiceNow.
- Knowledge of Project Management methodologies.
- Project management certification preferred.
- Required knowledge of Information Technology Infrastructure Library (ITIL), and ITIL Foundation certification preferred.
- Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering or related field preferred or equivalent experience (10 years) recommended.
Remote Eligible
We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it’s pretty simple – we care for our team members and our team members care for the community.
Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!
Wellstar Health System
https://www.wellstar.org
Marietta, GA
Candice Saunders
$500 million to $1 billion (USD)
10000+ Employees
Nonprofit Organization
Health Care Services & Hospitals
1993
