Service Desk Analyst

Service Desk Analyst London, England

Synapri
Full Time London, England 28.75 - 30 GBP HOURLY Today
Job description

We collaborate with a respected company in the insurance sector who is looking for a Service Desk Analyst (1st and 2nd line support) to join them on a 6 month contract initially. There is possibility for extension or permanent progression in the future.

Role: Service Desk Analyst

Location: London - near Aldgate station

Work model – hybrid – 3 days on site and 2 days from home

Daily rate: £230 - £240 (inside IR35)

Contract length: 6 months + extension

Job specification:

  • Act as a point of contact and log all incoming calls to the service desk
  • Ensure all issues are correctly logged, assigned, and resolved.
  • Accurately record the information in the IT service management (ITSM) tool and maintain the Asset Register.
  • Ensure that all tickets are assigned to the correct resolver team.

Tech skills:

  • Windows OS
  • Mac OS X
  • Microsoft 365 suite
  • M365 Administration
  • Microsoft Exchange Administration
  • Azure AD (non-Azure AD experience also suitable)
  • VOIP & Call Centre software
  • ITIL Framework
  • ITSM tooling (e.g., Hornbill – is a plus, ServiceNow, Freshdesk, JIRA)
  • Mobile devices (iOS & Android)
  • Video Conferencing
  • Information Security awareness

Please apply now for immediate consideration.

Service Desk Analyst
Synapri

www.synapri.com
London, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
HR Consulting
2018
Related Jobs

All Related Listed jobs

Sales Assistant
Flying Tiger Copenhagen White Bridge, Scotland Today

They process deliveries, price and merchandise products on the shop floor, replenish regularly, ensure the store is immaculately presented, serve customers at

Customer Assistant
Marks & Spencer Chalfont Saint Peter, England 20029 - 21420 GBP ANNUAL Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on

Customer Assistant
Marks & Spencer Leeds, England 10.9 GBP HOURLY Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on

Administrator
The Agincare Group Rochester, South East England, England 22000 GBP ANNUAL Today

A previous role in a clinical or care home setting is desirable. You will have experience working in an administrative capacity in a busy business environment.

tax professional
Butler Rose London, England 33000 - 32000 GBP ANNUAL Today

Personal Tax Assistant
London
Up to £32,000

Butler Rose, public practice is delighted to be supporting our client, a...