service desk analyst Bristol, England
Job description
The team are passionate about IT and pride themselves on outstanding service and fantastic communication. This is a great opportunity if you are looking for a career where you will continue to learn and develop your Service Desk knowledge.
If you have experience in a Service Desk team and are looking for your next career move, then apply today!
Key Responsibilities:
- Provide 1st and 2nd line IT technical support.
- Ensures all tickets are logged, prioritised and resolved within SLA.
- Handle all queries professionally and efficiently, maintaining a high degree of customer service.
- Ensure IT processes are followed at all times.
- Provide hardware and application support.
- Ensure tickets are escalated when required to the relevant person / team.
- Create and maintain process and procedure documents.
- Maintain user security on all systems.
- Assist with Infrastructure tasks.
- Assist with IT projects.
- Manage the local site IT asset inventory.
- Attend site visits at company premises when required.
Required Skills/Experience:
- 2nd line IT support experience.
- Reliable, enthusiastic and be able to demonstrate this in your day to day activities.
- Focused and able to work in a methodical way in a busy office environment.
- Self-motivated to achieve targets as well as being able to work alongside others as part of a team.
- Experience with all Microsoft desktop operating systems and office suite.
- Experience with Microsoft Remote Desktop Services (RDS).
- TCP/IP networking skills experience (LAN, WAN, Wi-Fi).
- Knowledge of Active Directory (AD) / Azure AD.
- Good understanding of PC hardware and software set-up and configuration.
- Excellent telephone manner.
- Excellent written communications.
Our Benefits:
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Hybrid working
- Pension scheme – 5% employee, 6% employer
- Flexi-time
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointment
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to work scheme
- Employee referral scheme
- Community support day
- Christmas and Summer parties
Working at SBG
At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.
We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.
