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HSBC has committed over $2 billion dollars to a digital revolution, driving innovation and transforming our digital capabilities. We are building digital solutions that will impact the lives of our over 41 million Retail Banking and Wealth Management (RBWM) customers worldwide.

HSBC Digital Solutions (HDS) is an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

The Digital teams’ work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to compete effectively in a mobile, data-driven world.

We are looking for collaborative leaders with the spirit to make change happen. We champion brave new ideas that will transform customer experiences.

The Role

The QA & Test Manager will be accountable for leading and managing a team of exploratory testers who are embedded within cross functional teams. The role will be the point of responsibility and escalation for the QA and test activities within the product line. This will include ensuring that requirements are end to end focused and the test scope is understood, agreed and achieved. Ensuring QA Testers in the Product line are adopting and utilising available Digital testing tooling, processes, framework to maximise test automation.

As a QA & Test Manager you will be responsible for securing and allocating resource to support all XFT teams within the product line.

Responsibilities

• Supervision and direct leadership of QA team (up to 8 FTE) activity, ensuring standards are met (Quality Assurance)
• Escalation point for programme issues and concerns.
• Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
• Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases.
• Management of testing activity/resources across a portfolio of projects/initiatives.
• Quality Control
• Proactive and reactive resource management – ensuring specialists are identified and are able to support testing activities
• Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.
• Accountability for ensuring effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live

Responsibilities

• Supervision and direct leadership of QA team (up to 8 FTE) activity, ensuring standards are met (Quality Assurance)
• Escalation point for programme issues and concerns.
• Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
• Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases.
• Management of testing activity/resources across a portfolio of projects/initiatives.
• Quality Control
• Proactive and reactive resource management – ensuring specialists are identified and are able to support testing activities
• Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.
• Accountability for ensuring effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live
• Experience and Qualifications:

Essential

• People leadership experience – motivating and inspiring others to excel
• Excellent knowledge of the testing process, digital channels, and customer expectations
• Past working experience in a relevant QA role, i.e. Exploratory Quality Assurance (QA) Lead / Manager
• Good understanding of project methodology, frameworks and best practice
• Knowledge of the Agile development methodology and experience of working using these techniques
• Working knowledge of test tools such as Jira and Confluence
• Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g. commercials, risk, customer experience; determine the implications and make recommendations as needed.
• Highly developed communication skills, both written and verbal, to explain complex or technical issues
• High levels of resilience and self-motivation
• Strong analytical ability and experience - excellent attention to detail and the ability to see things through to completion.
• The ability to quickly understand customer and operational considerations, e.g. risk
• Strong performance management and team development skills
• Innovative – the ability to approach things differently or do different things to deliver goals

This is a Hybrid role and you would be expected to work from the office for a minimum of two days. The base location for this role is Stourton, Leeds. The core opening hours are Monday to Friday 9am – 5pm. You may be asked to work outside of these hours depending on the current project.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.