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Are you an experienced Team Leader and have detailed knowledge of Service Desk Management Software? Are you an effective communicator with excellent customer service skills? If so, then we may have the perfect role for you!

We have an exciting opportunity for a Service Desk Team Leader to join our in-house Technology team based in Liverpool.

You will deliver excellent performance and delivery from the IT Service Desk Team, making sure the team provide excellent service at all times, monitor team performance, provide regular updates to the service manager and business alike whilst also nurturing the team and dealing with all team related issues and management such as holidays, disciplinaries and any other team lead related matters. If you think you have the skills and experience required for this role, then we want to hear from you!

Who are we?

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

Our core and voluntary Benefits

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  35 hours per week – Monday to Friday – Flexible and agile working environment
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  25 days holiday allowance plus bank holidays
  


• Buy and sell annual leave up to 5 days
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  Employee Referral scheme with payments of up to £2,000 per referral
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  Group Incentive Plan (Annual Bonus Scheme)
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  Aviva Digicare+ Workplace App providing you with services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and much more
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  Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions
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  Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
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  Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
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  Life Assurance cover
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  Workplace pension
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  Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel and high street stores
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  Dental Insurance
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  Free legal help and discounted lawyer led legal services

Your Professional Development

We will also support and encourage you with developing your career with an award- winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.

Our Values

Like all great businesses, we strive to recruit the best people and uphold the highest legal standards.

Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service.

That's why at Slater + Gordon we go further with our values. How we work is guided by the S+G Way. This means:

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  We do what we say we will
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  We don’t wait we create
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  We own it, we sort it
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  We respect and encourage each other
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  We make time to live

The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews.

Have a question about the role before applying - please contact Natalie Sayer (Talent Acquisition Partner) by emailing -