service desk analyst Sutton, London, England
Job description
The IT Assistant will provide onsite and remote support and maintenance of all systems, devices and applications used internally by the company employees, currently 220 people.
This role, based in the Sutton office, reports to the IT & Digital Transformation Manager, and works closely with the Systems Analysist and the Junior IT Assistant to support employees at all levels and throughout their employment life cycle to work efficiently, compliantly, and securely.
Responsibilities will include:
- Providing support to staff using Topdesk ticketing system, applications including Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint & SharePoint) as well as Salesforce, JD Edwards.
- Installing and configuring computer hardware, operating systems, and applications.
- Installing and configuring iPhone’s, operating systems, and applications, using Intune & Apple Business Manager.
- Supporting the roll-out of new systems & applications.
- Maintain other company hardware, such as all in one printers, Logitech Video conference & CCTV.
- Administration and support of Windows operating systems.
- Provide End User training where required.
- Ensure Assets are disposed of in accordance with the WEEE directive.
- Working with suppliers on purchasing hardware & software.
- Working with 3rd party support companies.
- Working on digital transformation projects.
- Implementing EDI for suppliers.
- 2nd line or above
Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.
We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client.
Job Types: Full-time, Permanent
Salary: £40,000.00-£45,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Sutton: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Sutton
