service desk analyst East Sussex
Job description
Job title: Service Desk Manager
Salary: £35,000 – £45,000 DOE
Location: East Sussex
Work Schedule: Mon-Fri on-site
Please note this role requires the successful candidate to be on-site in East Sussex. As such, only candidates who are local to the area or able to relocate will be considered.
As a Support Desk Manager, you will be responsible for overseeing the day-to-day operations of the support desk team, ensuring efficient and effective resolution of customer inquiries and issues. Motivating and managing a team of support desk technicians will be key, as you set performance goals and monitor progress towards achieving them.
Your expertise in developing and implementing process improvements will enhance the efficiency of the support desk. Reporting on key performance metrics, such as resolution time and customer satisfaction, will be a crucial aspect of your role. Collaborating closely with other IT team members, you will identify and address technical issues to deliver seamless support.
The ideal candidate for this role will have a strong background in managing support desks or customer service teams, with excellent communication and interpersonal skills. Your technical acumen will allow you to troubleshoot and resolve issues effectively. The client is able to offer unlimited training opportunities to support your professional growth and the development of your Service Desk team.
This role could suit a strong 2nd or 3rd Line Engineer with Team Lead experience looking to make the step up into a full time support management role; or an established Service Desk Manager with ambitions to manage an established team within a fantastic organisation.
Our client also offers some excellent benefits:
- Referral bonus scheme for bringing in talented individuals
- Break rooms equipped with games like Pool, Darts, Ping Pong, Pinball, Video Arcade Machines, and TVs
- Annual Christmas party to celebrate and connect with colleagues
- Long service rewarded with increased holiday entitlement
- Regular evaluation and salary reviews for personal and professional development
- Support for your professional growth with an agreed career plan
- Access to unlimited training opportunities
- Employee Assistance Program through Bupa’s Healthy Minds, providing Wellbeing, Financial, and Legal Support
This role is exclusively office-based in East Sussex. As the Support Desk Manager, you will report directly to the Technical Manager.
To apply, please submit your CV or contact Russell Gosling at People Source.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
