Service Desk Analyst London, England
Job description
The Opportunity
At the Parliamentary Digital Service (PDS), our Service Desk is at the very heart of the community. We are the first point of contact for the 9,000 people who pass through the corridors each day. From Members of the Houses of Commons and Lords to parliamentary students and the Deputy Prime Minister. We work to ensure that Parliament is provided with the best possible tools and services.
We are hiring several Service Desk Analysts to join our Digital Customer Services directorate. This is a key role within the support teams providing high quality customer advice and support remotely via telephone and email, and less often in person, face to face.
Combining strong technical knowledge with good business and advisory skills, Service Desk Analysts undertake a broad range of work in a variety of environments to deliver first-class customer service for the Parliamentary Digital Service.
What You Need
- the ability to engage with a wide range of customers to deliver excellent advice, technical support and solutions
- aptitude to manage challenging customers in a fast-paced environment
- work successfully within a team, whilst upholding the values of equality, diversity and inclusion
- knowledge of mobile devices, software, OS’s and office productivity tools (ie Microsoft Office 365)
- able to come on site 10 days per calendar month and work on a rotating shift basis
- the ability to pass security clearance, backed by the right to work in the UK
About The Team
The Support Desk is the first point of contact for House of Commons, House of Lords, and Parliament staff regarding advice and support on their IT and digital needs. We are supporting these customers both whilst working on the Parliamentary Estate, their constituency office, home working and overseas. You will be part of a team of 22 fellow analysts who work closely together to support and advice each other.
About Us
UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.
Our Package
Please refer to our Candidate Information Pack for a full list of our benefits which include:
- up to 35 days annual leave in addition to bank holidays
- generous maternity pay policy up to 6 months full pay
- great pension scheme options (contributory and non-contributory)
- on-site subsidised gym, nursery, catering, post office, travel office and GP
- flexible options including hybrid working and family friendly policies
How To Apply
Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and complete a supporting statement demonstrating how you meet criterions 1, 2 and 5. Our application process is anonymous, so please remove any personal information from your CV.
Apply By: 3rd April 2023 at 23:55
Interviews: 18th & 19th April 2023
Format: Assessment + Panel Interview (On-Site)
Our Culture
For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.
We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.
